Manager Transformation and Products

hace 4 semanas


Madrid, España The International Air Transport Association A tiempo completo

Employment Type: Permanent
Contract Duration: 

At IATA, we speak for the airlines of theworld, serving and supporting over 300 of them across all continents. Weare passionate and knowledgeable about the aviation industry, and we strive tomake it safer, smarter, more sustainable and more inclusive. We celebratediversity and inclusion in our workforce, and we respect and value thedifferent backgrounds, perspectives and skills of our employees. We also careabout our employees’ wellbeing, and we provide flexible work arrangements,travel benefits, family-friendly policies, equal pay and a day off on yourbirthday. We believe in giving back to the community and encourage our staff toparticipate in volunteering activities that support causes they care about. Weencourage you to join our global community of aviation enthusiasts, and we willdo our best to make you feel comfortable during the interview process. IATA ismore than a trade association; it is a vision of a better future for airtravel.

About the team you are joining

Reporting to theRegional Director, Distribution and Payments, Europe, the incumbent will beresponsible for leading regional delivery of the Financial Settlement and DistributionServices (FSDS) non - IATA Settlement Systems (ISS) targets.

What your day would be like

Contribute to the development andachievement of the FSDS business strategy and of IATA’s strategic priorities,being accountable for the:

Implementation of the Airline Retailing and payment strategy in collaboration with Subject Matter Experts (SME); Engagement with the central team to report on airlines’ pain points, industry trends and opportunities and challenges in Financials, Payments and Distribution; Review of local regulations that may impact IATA’s financial initiatives or services, to mitigate risks or foster innovation; Collect and analyze industry feedback to develop new business cases, develop new or existing products, or further develop IATA’s resolutions; Run a program of workshops for airlines and travel agents to raise awareness on IATA’s activities and ensure a smooth implementation of IATA’s Payment and Distribution Projects and support local stakeholder management;

Contribute to IATA’s financial sustainability by becoming anexpert on several FSDS commercial products; leading the implementation of theBilling and Settlement Plan (BSP) new ISS operations and expansion of theexisting BSP operations; delivering webinars and initiatives to promote IATA’sAccreditation program among non-IATA agents; and leading the modernization ofprograms such as NewGen ISS and Cargo Accounts Settlement Systems (CASS) ;

Engage with IATAmembers and non-members, Travel Agents Associations, Payment solutions providersand other key industry stakeholders to ensure their collaboration to thedevelopment and enhancement of the FSDS strategy, while simultaneously ensuringtheir satisfaction with IATA;

Management ofinternal stakeholders: partner with internal Senior Management to achieve theregional targets and global strategy, while providing guidance to Area Managerson Payment and Distribution Projects to ensure alignment with the FSDS globalstrategy;

Act as a SME andkeep track of developments within airlines and the industry in general, as wellin areas such as Environment and Digitalization;

Understand IATA’sbig picture and the Airlines’ needs and challenges and how to address them;

Coordinate closely with Regional VicePresident (RVP) Office on FDS related matters;

Support Regional Director, Distributions andPayments, Europe as requested.


We would love to hear from you if

Minimum six years of professionalexperience with at least three years experience in a similar role;
Well-developed negotiation and lobbyingskills, and possessing a high level of cultural intelligence;

Entrepreneurial flair, with a strongsense of commercial acumen. Prior experience in sales and marketing would be anasset;

Sound knowledge of information technologysystems and their applications;

Excellent interpersonal and communicationskills; Fluency in English (written and spoken) is essential whilst knowledgeof other languages would constitute an advantage;

Well-developed cultural Intelligence, capacity to function effectively across national, ethnic andorganizational cultures.

Travel Required: No

Learn more about IATA’s role in the industry, our benefits, and the team at . We are looking forward to hearing from you



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