Renewals Specialist

hace 4 meses

Barcelona, España MongoDB A tiempo completo

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build anywhere—on the edge, on premises, or across cloud providers. With offices worldwide and over 175,000 developers joining MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

You will be working directly with our customers to renew their MongoDB contracts owning the renewal process from 120 days prior to renewal expiration. Given this is a new team at MongoDB you will contribute to developing our renewal process and playbooks to delight customers and deliver strong renewal results. 

Success in this role requires exceptional communication and Interpersonal skills, operational excellence, deal formulation and negotiation experience, a strong aptitude to learn MongoDB products and policy and solid relations with internal stakeholders. We are looking for someone who thrives in a fast paced and ever changing environment and who is motivated by the opportunity to have a big impact on your team, customers and MongoDB’s business. 

We are looking to speak to candidates who are based in Barcelona for our hybrid working model.

What you will be doing

As a Renewals Specialist at MongoDB, you will be responsible for managing the renewal process for our customer base, ensuring the seamless continuation of their partnerships with MongoDB and maintaining strong customer relationships. You will work closely with our sales and customer success teams to offer an outstanding customer experience, ultimately contributing to the growth and retention of our customer portfolio within your territory.

Renewal Management Proactively manage the end-to-end renewal process for assigned customer accounts, ultimately increasing the Renewal RateWork on upcoming renewals and engage with customers 120 days in advance to secure timely renewalsPrepare renewal quotes and contracts, ensuring accuracy and compliance with company policies Customer Engagement Build and maintain strong relationships with customers to understand their usage, needs and challengesAct as a trusted advisor to customers, providing insights and solutions to maximize the value they receive from MongoDB Negotiation and Objection Handling Collaborate with customers to address any objections or concerns related to renewalsNegotiate contract terms and pricing to achieve win-win agreements Data Analysis Utilize data and reporting tools to track renewal performance, forecast renewals , and identify at-risk accountsProvide regular updates to the management team on renewal status and key metrics Cross-functional Collaboration Work closely with the sales, customer success, and other stakeholders internally to ensure a coordinated approach to renewals

We’re looking for someone with

3+ years of quota-carrying experience in a fast-paced and competitive market with a focus on closing RenewalsBachelor's/Master’s degree in engineering or businessA proven track record of overachievement and hitting sales targetsOutstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externallyStrong problem-solving, organization and negotiation skillsAbility to work in a fast-paced, dynamic environment with multiple opportunities to be managed at the same timeTalent for building solid relationships with internal and external stakeholdersDriven and competitive. Possess a strong desire to be successfulPrior exposure to database, cloud and infrastructure technology is a plusFluent in German & English is required, plus additional languages would be an advantage

Things we love

Passionate about growing your career in the largest market in software (database)Familiarity with databases, develops and open source technology a plus

Why join now

MongoDB invests heavily in the development of each of our new hires & continuous career developmentBest in breed Sales trainings, including our comprehensive Sales Bootcamps and development programsGenerous and competitive benefits (parental leave, fertility & wellbeing support)Friendly and inclusive workplace culture 

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