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hace 2 meses
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
SAP Signavio is revolutionizing the way businesses think about their processes, offering a powerful, all-in-one platform to optimize business processes and drive intelligent business transformation with live insights. Our passion is creating products that people love to use.
What You'll DoAs a Renewals Specialist, you will play a pivotal role in ensuring the ongoing satisfaction and retention of our existing customer base. You will serve as the primary point of contact for clients nearing the expiration of their current contracts or subscriptions, guiding them through the renewal process with a focus on exceptional service and support.
Key Responsibilities and TasksClient Relationship Management: Develop strong, positive relationships with assigned clients to understand their needs, challenges, and goals.Proactively engage with clients before contract expiration to discuss renewal options and demonstrate the value of SAP.Renewal Process Management: Provide end-to-end renewal execution support.Maintain knowledge of commercial negotiation, renewal execution, support on transactional steps related to renewals and replacements.Coordinate renewal activities, including timely communication with clients, sending renewal quotes, and addressing any questions or concerns.Collaborate with internal teams to ensure a seamless renewal process for clients.Negotiate terms, pricing, and contract terms with clients to reach mutually beneficial agreements.Ensure all renewals are processed accurately and in a timely manner, maintaining detailed records of contract changes and updates.Renewal Forecasting and Reporting: Maintain accurate records of client interactions, renewal statuses, and forecasted revenue.Provide renewal forecasting support by accurately scrubbing renewals 12 months in advance of expiration date.Special & Strategic Projects: In addition to traditional renewal process, there will be the opportunity to manage workstreams and initiatives which depend upon renewal process for success.QualificationsExperience and Skills: Critical thinker.Ability to work under pressure.Proven experience in customer-facing roles, such as Customer Success, Account Management, or Sales.Strong negotiation and communication skills, with the ability to articulate value propositions effectively.Excellent organizational skills, with a keen attention to detail and the ability to manage multiple priorities.Proficiency in Microsoft Office Suite.Demonstrated ability to work collaboratively in a cross-functional team environment.A passion for customer satisfaction and a commitment to delivering exceptional service.Able to liaise with various approval steps including accounting, finance, office of CFO, legal, etc.Preferred: Ability to work through multiple SAP commercial software systems.Knowledgeable in internal SAP processes; experience navigating cross-functionally within customer engagement, sales, commercial and legal teams.Knowledgeable on SAP Cloud Terms and Conditions and how to convert legacy agreements.Knowledgeable on Scope of negotiation authority within SAP's policies and procedures.Knowledgeable in SAP Harmony and CRM functionality (Opportunity & Quote).Knowledgeable in Forecasting principles, methodologies, and triggers.Knowledgeable in Renewal metrics, including uplift, upsell, cross-sell, etc. and how to accurately influence these metrics via SAP CRM in accordance with Cloud Bookings policies.Knowledgeable in regional-specific process requirements.Knowledgeable in regional deal support structures and relationships with/ability to influence these teams.Knowledgeable in renewal strategy, deal architecture, and internal navigating of commercial and legal teams.Business process management or related knowledge and experience.Language Requirements: Spanish (Preferred)EducationBring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.
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