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Program/Project Support
hace 4 semanas
REQUISITOS IMPRESCINDIBLES:
Consultor para el proyecto VDI de Madrid Digital dando soporte, formación y acompañamiento a usuarios.
- Disponibilidad y disposición para itinerar entre las diferentes posibles ubicaciones del ámbito de Justicia de la Comunidad de Madrid en los que se desplieguen los escritorios virtuales.
Dos años de experiencia en tareas similares a las siguientes:
- Acompañamiento a usuarios en cambios del puesto de trabajo.
- Soporte técnico presencial N1 (investigación y diagnostico preliminar para la resolución de consultas, incidencias y solicitudes)
- Formación a usuarios finales
- Escalado de las consultas, incidencias y solicitudes.
- Con carácter general, se incluirán las operaciones que precisen la toma de control del puesto del usuario.
REQUISITOS VALORABLES:
Soft skill de acompañamiento presencial a usuarios finales.
AÑOS EXPERIENCIA EN PERFIL SOLICITADO:
Dos años de experiencia mín.
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