Senior Program Manager

hace 3 semanas

Madrid, España Celonis SE A tiempo completo

We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.

**The Team**:
The Engineering Support Operations team is an enabler of the Engineering department and helps the Engineering organization deliver on its vision of **performance**, **reliability**, **value **and **timeliness. **We strategically and operationally define the ways to Improve productivity/efficiency of teams, improve the Engineering orgs effectiveness in support management, guide the organization to deliver a trustworthy Service and guide the organization to** deliver an enterprise grade Product.**

**The Role**:
As a Senior Support Operations Program Manager, in the Support Operations team, you will have full end-to end responsibility in creating and running programs to improve the support performance of Celonis with a focus on the engineering organization and identifying improvement measures for daily operations that will ultimately lead to higher customer satisfaction. In this interdisciplinary role, you will integrate project management, analytical and operations skills together with process improvement practices.

In order to manage your own projects and successfully deliver them, you will be expected to collaborate and develop strong long-standing relationships with internal and external stakeholders cross-functionally.

**The work you’ll do**:
**Responsibilities**:

- **Lead and Manage Projects**: Directly oversee projects from definition through execution, ensuring alignment with Engineering's goals and delivering top-quality results within the planned scope and timeline.
- **Independently Drive Process Improvements**:Take full ownership of end-to-end support process enhancements, proactively identifying and implementing improvements to streamline operations and enhance efficiency.
- **Conduct Data Analysis for Actionable Insights**: Utilize data analytics to identify trends, perform root cause analysis, and recommend actionable insights for process optimization across support and engineering teams.
- **Coordinate Across Teams for Integration**:Recommend and facilitate the integration of project plans and schedules across various teams, ensuring cohesive execution of interrelated tasks.
- **Operate Autonomously Within Defined Responsibilities**: Work independently, managing assigned tasks while providing clear, regular updates to upper management on progress and outcomes.
- **Recommend Solutions Based on Experience**:Leverage extensive experience to propose innovative ideas and solutions to challenges faced by the team, enhancing project outcomes and team efficiency.
- **Facilitate Cross-Pollination of Ideas**: Generate and share ideas across multiple initiatives, enhancing creativity and innovation within the team.
- **Influence and Obtain Stakeholder Approval**:Consult with stakeholders on proposed actions, effectively communicating benefits and obtaining buy-in for implementation.
- Implement Identified Actions Across Areas: Drive the execution of actions derived from insights, ensuring timely delivery of impactful results across multiple areas of responsibility.
- **Enhance Team Knowledge and Skills**:Actively contribute to the development and dissemination of knowledge within the team, enhancing collective expertise in support processes and tools.
- **Improve Communication and Documentation**: Produce high-quality, clear, and concise documentation and presentations, effectively communicating analysis findings, action plans, and risks to teams and leadership.
- **Lead by Example in Teamwork and Leadership**: Foster a collaborative environment, mentoring less experienced team members, aligning team efforts with organizational goals, and leading enablement activities.
- **Embrace and Implement New Technologies**: Stay abreast of and implement new technologies and tools that can enhance support performance and process efficiency, demonstrating initiative and foresight in improving team capabilities.

**The qualifications you need**:

- Bachelor's or Master’s degree in Information Systems, Business Informatics, Computer Science, Information Technology or similar.
- Minimum 5+ in a technical support, engineering, or IT project management role within a technology-driven environment.
- Proven track record of managing and successfully delivering large-scale projects and process improvements.
- Experience with Agile, Scrum, or other project management methodologies.
- Strong analytical skills with experience in data analysis tools and methodologies.
- Knowledge of programming languages or scripting is beneficial for automation and process improvement
- Excellent written and verbal communication skills, capable of producing clear and concise documentation and presentations.
- Ability to effectively communicate

  • Senior Program Manager

    hace 4 días

    Madrid, España LEAPWORK A tiempo completo

    **Job Title**: Senior Program Manager **Company Description**: **Key Responsibilities**: - Coordinate with internal technology stakeholders to oversee ongoing program and roadmap, ensuring alignment with company objectives and the creation of effective communication strategies. - Oversee project deliverables with a detail-oriented approach to program...

  • Senior Program Manager Emea

    hace 4 semanas

    Madrid, España Amazon Spain Fulfillment, S.L.U. A tiempo completo

    5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership The Senior Program Manager EMEA S&LP Customer Fulfilment, is responsible for ensuring that their area of responsibility...

  • Senior Program Manager

    hace 15 horas

    Madrid, España Leapwork A tiempo completo

    Leapwork is a global leader in providing sophisticated software solutions used by thousands of enterprise users across diverse industries. Our innovative, best-in-class application removes the language barrier between humans and machines to let anyone create and automate complex processes without a single line of code.We take pride in our agile...

  • Program Manager, Corporate Programs

    hace 4 semanas

    Madrid, España IE University A tiempo completo

    Overview: The Program Manager is responsible for managing the delivery of programs for corporate clients in the Middle East. This comprises ensuring high quality levels and strong customer focus and implementing the required guidelines and policies to ensuring the successful delivery of the programs. The PM should be very detail-oriented and demonstrated...

  • Program Manager. Infraestructura, Madrid

    hace 7 días

    Madrid, España Grupo NS A tiempo completo

    Program Manager. Infraestructura en Madrid. Desde Grupo NS precisamos incorporar un peril Program Manager/Project Manager con experiência en infraestructura IT Experiência de 5 años o más en proyectos de Infraestructura IT (data center comunicaciones base de datos Middleware etc.). No se requiere un conocimiento profundo sino el conocimiento necesario...

  • Sr. Technical Program Manager

    hace 4 semanas

    Madrid, España Amazon Spain Services, S.L.U. A tiempo completo

    Experience managing programs across cross functional teams, building processes and coordinating release schedules - Technical product or program management experience, working directly with software engineering teams Ring is looking for a Senior Technical Program Manager to lead and deliver highest priority programs across a globally-distributed software...

  • Senior Manager SAP

    hace 5 horas

    Madrid, España KPMG A tiempo completo

    Desde nuestro departamento de Technology Enablement estamos ampliando nuestro equipo de SAP en KPMG España. Buscamos incorporar un/a Senior Manager en Consultoría SAP. ¿Qué necesitas saber? Al menos 5 años de experiencia como Manager en proyectos de SAP. Gestión de proyectos de tecnología. Experiencia técnica en proyectos...

  • Senior Adobe Experience Manager

    hace 5 días

    Madrid, España Hays A tiempo completo

    En Hays estamos colaborando con una compañía con más de 20 años de experiência en diseño web y desarrollo de software personalizados. Su misión es Desarrollar Software Inspiradores con la meta de potenciar su funcionalidad digital y hacer la vida más fácil a sus clientes y sus usuarios. Actualmente estamos buscando un **Senior Adobe Experience...

  • Senior-manager Digital

    hace 7 días

    Madrid, España Dentsu Aegis Network A tiempo completo

    Senior-Manager digital (o multimedia) como implant en cliente (sector bebidas) Job Title: senior-manager digital (o multimedia) **Job Description**: **Responsabilidades**: - Interlocución con las distintas unidades de negocio del cliente. - Participación en la elaboración de estrategias y planes tácticos de marca del portfolio. - Participación en el...

  • Senior Account Manager

    hace 4 semanas

    Madrid, España HH Global A tiempo completo

    Purpose of the job: The Senior Account Manager will work alongside with his 1-3 team members and the Account Director to ensure solutions are developed and delivered on time and against operational and financial business targets. This individual also needs to be a strong leader who can focus on continuous improvements while managing the tactical components...

  • Program Manager

    hace 4 semanas

    Madrid, España The Wise Seeker Services A tiempo completo

    At The Wise Seeker, we are looking for a Program Manager to work with one of our clients: a company specialized embedded security firm with a proven track record of solving the hardest anti-tamper and cyber security problems with novel and scalable solutions. Location: Salt Lake City, USA Sector: IT **Functions** As a Program Manager of highly technical...

  • Senior Project Manager. Banca. Ingles, Madrid

    hace 7 días

    Madrid, España Grupo NS A tiempo completo

    Senior Project Manager. Banca. Ingles en Madrid. En GRUPO NS seleccionamos para incorporación y participación en proyecto líder en sector bancario Project Manager Senior con experiência contrastada de al menos 5 años en gestión de proyectos financieros. Modalidad teletrabajo con disponibilidad para reuniones en cliente (Málaga). Se requiere...

  • Senior Manager Cf M&a

    hace 4 semanas

    Madrid, España KPMG Spain A tiempo completo

    **¿Qué podrás hacer?** Buscamos una persona con experiência previa de al menos cinco añosen M&A Energía e Infraestructuras, para incorporar en nuestro departamento de Corporate Finance, en el equipo de M&A como Senior Manager en Madrid. Como Senior Manager de este equipo, gestionarás equipos de trabajo especializados en M&A y asesoramiento...

  • Senior Project Manager

    hace 4 semanas

    Madrid, Madrid, España Robert Walters A tiempo completo

    Importante constructora española busca incorporar Senior Project Manager para proyectos en Irlanda de edificación singular, dotacional, hospitalaria, etc. Se busca un perfil comprometido y que tanto a nivel profesional como personal pueda estar desplazado durante mínimo 4/5 años.El Senior Project Manager será responsable del liderazgo y la ejecución...

  • Senior Facility Manager

    hace 4 semanas

    Madrid, España Savills España A tiempo completo

    En Savills España, consultora inmobiliaria internacional, queremos incorporar un/a Senior Facility Manager para formar parte del equipo de la División de Gestión** **basado/a en Madrid. Funciones: - Gestión de contratos. - Fidelización de clientes. - Gestión de un equipo de 4-5 personas. - Generación de negocio dentro de los clientes. - Definición...

  • Senior Legal Project Manager

    hace 4 semanas

    Madrid, España LHH A tiempo completo

    **LEGAL PROJECT MANAGER Desde Badenoch + Clark estamos seleccionando un Abogado Senior para incorporarse como Legal Project Manager en una firma de servicios jurídicos alternativos de gran prestigio. **Funciones**: - Explicación de conceptos teóricos a las partes interesadas. - Asistencia a las presentaciones de los clientes, proporcionando...

  • Manager/senior Manager Deal Strategy

    hace 4 semanas

    Madrid, España KPMG A tiempo completo

    Manager/Senior Manager Deal Strategy **Ubicación**:Madrid, ES, 28046**Fecha**:3 nov. 2023Entonces eres KPMG Originals. Un modo de entender la vida y tu profesión diferente desde donde marcar la diferencia. Un modo de crecer en un ambiente profesional que busca cambiar las cosas, transformar las empresas y la sociedad. Ven, alcanza tus metas, supera tus...

  • Manager/senior Manager Deal Strategy

    hace 4 semanas

    Madrid, España KPMG Asesores Madrid A tiempo completo

    Manager/Senior Manager Deal Strategy **Ubicación**:Madrid, ES, 28046**Fecha**:13 jul. 2023Entonces eres KPMG Originals. Un modo de entender la vida y tu profesión diferente desde donde marcar la diferencia. Un modo de crecer en un ambiente profesional que busca cambiar las cosas, transformar las empresas y la sociedad. Ven, alcanza tus metas, supera tus...

  • Product manager senior

    hace 4 semanas

    Madrid, España RETAIL TALENT GROUP A tiempo completo

    Product manager senior (moda) View job hereProduct manager senior (moda)Tiempo completoMadrid, EspañaCon experiencia laboral16/4/24Product manager onlineRetail Talent Group es una empresa experta en gestión del talento y captación de capital humano en los sectores de eRetail, eCommerce y Distribución.Nuestro cliente es una importante multinacional...

  • Product manager senior

    hace 1 día

    Madrid, España RETAIL TALENT GROUP A tiempo completo

    Product manager senior (moda) View job hereProduct manager senior (moda)Tiempo completoMadrid, EspañaCon experiencia laboral16/5/24Product manager onlineRetail Talent Group es una empresa experta en gestión del talento y captación de capital humano en los sectores de eRetail, eCommerce y Distribución.Nuestro cliente es una importante multinacional...