Loyalty Operations Trainee
hace 2 meses
The Loyalty
Operations Trainee will support the day-to-day operations of our loyalty
program. This role provides a unique opportunity to gain hands-on experience
in loyalty management, customer service, and program development. The trainee
will work closely with the Loyalty Operations team to ensure the smooth
execution of loyalty initiatives and enhance member satisfaction.
Key roles
and responsibilities:
- Program
Support: Assist in the administration and operational aspects of the loyalty
program, including member enrollment, profile management, and point
accrual/redemption processes.
- Customer Service:
Address members’ inquiries, assist with the creation of tickets and follow up
of technical issues
- Marketing
Support: Assist with the configuration of loyalty promotions
- Fraud:
Assist with the investigation of potential fraud cases
- Reporting: Suggest improvements based on
data insights
- Training
and Development: Identify training material needs and support with the
creation of job aids
- New
developments: Support with testing of new loyalty developments
Competencies
& skills requirements:
- Strong interpersonal and
communication skills. - Excellent organizational and
multitasking abilities. - Proficiency in Microsoft Office Suite
(Word, Excel, PowerPoint).
- Basic understanding of
hospitality systems is a plus.
Job
requirements and qualifications:
- Minimum education: Currently pursuing or recently
completed a degree in Hospitality Management, Business Administration,
Marketing, or a related field.
- Minimum experience: Previous internship or work experience in hospitality, customer
service, or marketing is an advantage but not required.
- Language skills: Must be fluent in
English. Additional language(s) are a plus
- Required certificates:
N/A
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