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Loyalty Marketing Trainee

hace 2 meses


Madrid, Madrid, España Radisson Hotel Group, Madrid Office- Corporate... A tiempo completo

About the Role:

We are seeking a highly motivated and detail-oriented Loyalty Marketing Trainee to join our team at Radisson Hotel Group, Madrid Office - Corporate. As a Loyalty Marketing Trainee, you will play a key role in supporting our loyalty marketing team with daily activities to further engage and activate members of our loyalty program.

Key Responsibilities:

  • Support the loyalty marketing team in executing daily activities to enhance member engagement and activation.
  • Assist in the development and implementation of customer lifecycle campaigns, including acquisition, engagement, loyalty, and retention initiatives.
  • Collaborate with the web and operations teams to ensure seamless customer enrolment journeys across all touchpoints.
  • Provide support to the quality loyalty team in responding to customer inquiries and feedback to continuously improve our loyalty program and benefits.
  • Conduct weekly competitive analysis and benchmarking against competitors for EMEA and APAC regions.
  • Assist in the preparation of monthly reports and presentations on loyalty activity for senior management.
  • Establish and maintain an archive of presentations, marketing materials, and communications accessible to all internal stakeholders on our central Intranet website.
  • Maintain up-to-date promotional folders showcasing all marketing activities and coverage, including advertisements and partner newsletters.
  • Collaborate with the Digital Marketing team to set up online offers and promotions.
  • Support hotels with loyalty-related queries and questions.
  • Assist the B2B Loyalty team with operational tasks and database cleanup.
  • Contribute ideas and participate actively in the Trainee Scheme at Radisson CSO.

Requirements:

  • Currently enrolled in a school program to be eligible for the internship.
  • Fluent knowledge of English, both written and spoken.
  • Excellent writing skills and proficiency in English.
  • Good communication and social skills.
  • Team player with good organizational skills and attention to detail.
  • Flexible and cooperative with an innovative approach to work.
  • Able to work under pressure and independently.