Customer Support Agent for the Italian Market
hace 2 meses
Who we are
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International celebrates diversity We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture
Our Client
Netatmo develops ground-breaking, intuitive, and beautifully designed connected consumer electronics. Truly smart, our innovative products provide a seamless experience that helps users create a safe, healthy, comfortable, and eco-friendly. As a Technical Support Agent, you will handle tech queries over email and chat and strive for first-contact resolution.
TasksWhat you will be doing?
- Understand and respond to client's requests (by email and chat)
- Analyse the client's situation to reply to them quickly and efficiently
- Identify technical incidents, apprehend them, and provide an appropriate solution
- Offer adequate solutions with a positive approach
- Organise product returns and follow up on exchanges and repairs
What skills & experience you will bring to us?
- A fluent level of Italian (spoken and written)
- A high level of English
- You are very well organised and have excellent interpersonal skills
- You can put yourself in our customers’ shoes, analyse their problems and offer them individual solutions
- Within our dynamic, motivated, and multicultural team, you will reply to the demands of our customers for all the products in the Netatmo range
- You know how to work within a team, you are easy going
- You adjust quickly to new environments, and you can follow procedures and deal with deadlines
What do we offer?
- Start date: ASAP
- Contract: Temporary (until the end of June with 1-month probation period) with the view to be extended
- Full Time: (39 hours/week)
- Working days/Hours: Monday to Friday, from 9:00am to 6:00pm
- Salary: €19,500.00 gross per year
- Bonus: Performance Related Bonus up to €150 gross per month
- Holidays: 24 calendar days
- Paid bank holidays + 1 extra day in lieu
- Hybrid: 3 to 4 days at the office
- Training: 4 weeks of full-time training based at the office
- Office location: Barcelona (La Sagrera)
Other Benefits:
- Best-in-class people engagement activities and programs
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
- Employee Assistance Program - Free, confidential, and impartial guidance and support
- Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
- Option to sign-up for Discounted Private Health Insurance
Ready to Make a Difference?
- Showcase your talent: Share your CV highlighting achievements and responsibilities.
- Be you: No need for photos, age, marital status, or gender.
- Our process: Submit CV, then email, phone screening, and video interview.
We're excited to meet you
#wecare#wearecurious#weachievetogether
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
-
Customer Support Agent for the Italian Market
hace 4 semanas
Barcelona, Barcelona, España CPM International A tiempo completoAbout the Role:CPM International is a leading provider of multilingual support solutions for clients worldwide.We are seeking a highly organized and skilled Customer Support Agent to join our team in Italy.Key Responsibilities:Respond to client inquiries via email and chat in a timely and efficient mannerAnalyze client situations to provide quick and...
-
Barcelona, Barcelona, España Cpm International A tiempo completoWe are seeking a highly organized and detail-oriented Customer Support Specialist to join our team at CPM International. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients in the Italian market.Key Responsibilities:Respond to client inquiries via email and chatAnalyze client situations to...
-
Customer Support Agent For The Italian Market
hace 2 meses
Barcelona, España Cpm International A tiempo completoWho we are CPM International has a global presence in over 30 countries.We offer multilingual support in various languages tailor-made to the needs of?our?diverse markets.We focus on customer service, sales, and technical support solutions for clients worldwide.CPM International celebrates diversity!We welcome everyone & embrace unique styles.Our accessible...
-
Barcelona, España Cpm International A tiempo completo.Who we areCPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our...
-
Barcelona, España Cpm International A tiempo completo.Who we are CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our...
-
Barcelona, España CPM International A tiempo completoWho we are CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our...
-
Customer Support Agent For The Italian Market
hace 2 meses
Barcelona, España Cpm International A tiempo completoWho we are CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our...
-
Barcelona, España Cpm International A tiempo completoWho we areCPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our...
-
Customer Support Agent For The Italian Market
hace 2 meses
Barcelona, España Cpm International A tiempo completoWho we areCPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our...
-
Technical Support Agent For The Italian Market
hace 2 meses
Barcelona, España Cpm International A tiempo completo.Who we are CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs ofourdiverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our...
-
Customer Support Agent For The Italian Market
hace 2 meses
Barcelona, España Cpm International A tiempo completo.Who we areCPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our...
-
Technical Support Agent For The Italian Market
hace 2 meses
Barcelona, España Cpm International A tiempo completo.Who we are CPM International has a global presence in over 30 countries.We offer multilingual support in various languages tailor-made to the needs ofourdiverse markets.We focus on customer service, sales, and technical support solutions for clients worldwide.CPM International celebrates diversity! We welcome everyone & embrace unique styles.Our accessible...
-
Customer Support Agent for the Italian Market
hace 2 meses
Barcelona, España CPM International A tiempo completoWho we are CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our...
-
Customer Support Agent for The Italian Market
hace 2 meses
Barcelona, España CPM International A tiempo completoWho we are CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our...
-
Customer Support Agent for The Italian Market
hace 3 meses
Barcelona, España CPM International A tiempo completoWho we are CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our...
-
Technical Support Agent For The Italian Market
hace 4 semanas
Barcelona, España Empresa Reconocida A tiempo completo.Who we areCPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone and embrace unique styles. Our...
-
Technical Support Agent For The Italian Market
hace 4 semanas
Barcelona, España Empresa Reconocida A tiempo completo.Who we are CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone and embrace unique styles. Our...
-
Customer Support Specialist for Italian Market
hace 2 semanas
Barcelona, Barcelona, España Cpm International A tiempo completoRole OverviewCpm International is seeking a skilled Customer Support Specialist to join our Italian market team. As a key member of our support team, you will be responsible for providing top-notch assistance to our clients, ensuring their issues are resolved efficiently and effectively.About YouWe are looking for a highly organized and communicative...
-
Technical Support Agent For The Italian Market
hace 2 meses
Barcelona, España Cpm International A tiempo completoWho we are CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our...
-
Technical Support Agent For The Italian Market
hace 2 meses
Barcelona, España Cpm International A tiempo completoWho we are CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our...
