Customer Support Agent for The Italian Market

hace 4 meses

Barcelona, España CPM International A tiempo completo

Who we are
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International celebrates diversity We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture
Our Client
Tasks
What you will be doing?
- Analyse the client's situation to reply to them quickly and efficiently
- Identify technical incidents, apprehend them, and provide an appropriate solution
- Offer adequate solutions with a positive approach
- Organise product returns and follow up on exchanges and repairs

**Requirements**:
Requirements
What skills & experience you will bring to us?
- A fluent level of Italian (spoken and written)
- A high level of English
- You are very well organised and have excellent interpersonal skills
- You can put yourself in our customers’ shoes, analyse their problems and offer them individual solutions
- Within our dynamic, motivated, and multicultural team, you will reply to the demands of our customers for all the products in the Netatmo range
- You know how to work within a team, you are easy going
- You adjust quickly to new environments, and you can follow procedures and deal with deadlines

**Benefits**:
Benefits
What do we offer?
- Start date: 9th of September
- Contract: Temporary (9-month contract with 1-month probation period)
- Full Time: (39 hours/week)
- Working days/Hours: Monday to Friday, from 9:00am to 6:00pm
- Salary: €19,500.00 gross per year
- Bonus: Performance Related Bonus up to €150 gross per month
- Holidays: 24 calendar days
- Paid bank holidays + 1 extra day in lieu
- Hybrid: 3 to 4 days at the office
- Training: 4 weeks of full-time training based at the office
- Office location: Barcelona (La Sagrera)

**Other Benefits**:

- Best-in-class people engagement activities and programs
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
- Employee Assistance Program - Free, confidential, and impartial guidance and support
- Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
- Option to sign-up for Discounted Private Health Insurance

Ready to Make a Difference?
- Showcase your talent: Share your CV highlighting achievements and responsibilities.
- Be you: No need for photos, age, marital status, or gender.

We're excited to meet you
\#wecare#wearecurious#weachievetogether

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