Senior CX Specialist
hace 3 semanas
We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.
The Team:
The CX team is responsible for architecting an unparalleled experience that ensures each interaction with Celonis is orchestrated to empower every customer to realize perpetual value. Areas of focus include customer understanding (voice of the customer and intelligence) and experience design (leveraging customer insights to design journey experiences by customer segment and personas).
The Role:
The Senior CX Specialist will report to the leader of Customer Understanding and Experience Design. The role will be responsible for leveraging research and insights to re-imagine experiences across digital and non-digital touchpoints through the journey to help customers realize unprecedented value. This is a truly unique opportunity where you get to design a revolutionary experience for a revolutionary product.
The work you’ll do:
Leverage customer experience research and insights to map end to end journeys for key customer and user personas Acts as a customer champion, bringing their personal stories and experiences to life Use design thinking methods to facilitate customer journey mapping sessions Design customer experiences that are engaging, build advocates and propel them to grow their use of Celonis Design experience based on the customer segment and delivery channel - digital - push and pull, non-digital - 1:1, 1:few, 1:many Collaborate with customer understanding and analytics teams on when and how to measure the effectiveness of the customer journey Collaborate x-org to identify and prioritize new opportunities – initiatives, capabilities, etc. Support the execution and measurement of experience improvement initiativesThe qualifications you need:
Bachelor's degree in a related field, MBA preferred 5+ years of customer focused experience Research, design and/or consulting work in CX and/or journey mapping experience Excellent discovery and facilitation skills leading workshops to create and maintain customer journey maps Proficient in quantitative research methodologies Experience using human centered design methodologies Experience in creating business case and justification to drive improvements Ability work autonomously and progress in the face of ambiguity Desirable prior experience in B2B or SaaSWhat Celonis can offer you:
The unique opportunity to work with industry-leading process mining technology Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more) Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more) Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more) A global and growing team of Celonauts from diverse backgrounds to learn from and work with An open-minded culture with innovative, autonomous teams Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more) A clear set of that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our FutureAbout Us
Since 2011, Celonis has helped thousands of the world's largest and most valued companies deliver immediate cash impact, radically improve customer experience and reduce carbon emissions. Its Process Intelligence platform uses industry-leading process mining technology and AI to present companies with a living digital twin of their end-to-end processes. For the first time, everyone in an organisation has a common language about how the business works, visibility into where value is hidden and the ability to capture it. Celonis is headquartered in Munich (Germany) and New York (USA) and has more than 20 offices worldwide.
Join us as we make processes work for people, companies and the planet.
Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. .
-
Senior Cx Specialist
hace 3 semanas
Madrid, España Celonis A tiempo completoThe Team: The CX team is responsible for architecting an unparalleled experience that ensures each interaction with Celonis is orchestrated to empower every customer to realize perpetual value. Areas of focus include customer understanding (voice of the customer and intelligence) and experience design (leveraging customer insights to design journey...
-
Senior CX Specialist
hace 3 semanas
Madrid, Madrid, España Celonis A tiempo completoWe're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.The Team:The CX team is responsible for architecting an unparalleled...
-
Senior Accounting Specialist
hace 2 semanas
Madrid, Madrid, España GrabJobs A tiempo completoWe are looking for a confident Senior Accounting Specialist BARCELONA to join our productive team at Claire Joster SLU in Barcelona.Growing your career as a Full Time Senior Accounting Specialist BARCELONA is a fantastic opportunity to develop competitive skills.If you are strong in project management, presentation and have the right drive for the job, then...
-
Strategic Alliances
hace 3 semanas
Madrid, España Amadeus A tiempo completoStrategic Alliances & Partnerships Senior Specialist page is loaded Strategic Alliances & Partnerships Senior Specialist Apply locations Madrid time type Full time posted on Posted Today job requisition id R19353 Job Title Strategic Alliances & Partnerships Senior SpecialistCommon accountabilities: - Has working experience and advanced and specialized...
-
senior hr specialist
hace 2 semanas
Madrid, Madrid, España LHH A tiempo completoDesde LHH RS estamos en búsqueda de un Senior HR Specialist para Empresa multinacional del sector farmacéutico, te encargarás de elaborar procedimientos, políticas y protocolos internos en el departamento y trabajaras junto de la mano de el/la Director/a Financiero y de RRHH en las áreas de formación, desarrollo, cultura y talento, además de análisis...
-
Senior Software Qa Specialist
hace 3 semanas
Madrid, España Hub Talent A tiempo completoDesde HubTalent estamos trabajando en una vacante como Senior Software QA Specialist para incorporación directa en plantilla de cliente final.¡Se trata de de una compañía multinacional con más de 60 años de trayectoria y presencia en 17 países!STACK:· Node.js· Angular· Experiencia trabajando bajo metodologías ágiles.· Diseño y planificación de...
-
Senior Pharmacovigilance Specialist
hace 1 mes
Madrid, España Pvpharm A tiempo completoDo you want to step up in your career in Pharmacovigilance? PVpharm is searching for an experienced Pharmacovigilance Specialist to provide her/his expertise in our challenging pharmacovigilance projects. You will work with complex projects in collaboration with a multidisciplinary, highly motivated and international team. As a Senior Pharmacovigilance...
-
Senior Fx Solutions Specialist
hace 3 semanas
Madrid, España Roomex Limited A tiempo completoremember your preferences (such as language); monitor the general performance of our visitors' experience when on our website - this information then allows us to improve the usability of our website for you and all our other visitors; store essential information to allow you to register and/or login to our site; allow you to share any of our website's pages...
-
Senior Planning Specialist
hace 4 días
Madrid, España BYD A tiempo completoAbout the Role We are looking for an electric car passionate to become Senior Planning Specialist joining our BYD Spain team, based in Spain collaborating directly BYD Europe and our dealer network. It is a very exciting time to join our team. The position will play an important role in supporting the growth of Passenger Cars in the Spanish market. ...
-
SAP CX Commerce Cloud Architect
hace 4 semanas
Madrid, España Stratesys A tiempo completoTras más 20 años ejecutando más de 1500 proyectos y desarrollando soluciones tecnológicas de negocio, Stratesys se ha convertido en una multinacional líder en servicios digitales y una de las mayores especialistas en tecnología SAP. Actualmente, nos encontramos en la búsqueda de un perfil senior de Arquitecto CX / Commerce Cloud para...
-
Talent Acquisition Specialist
hace 4 semanas
Madrid, España Transcom Spain A tiempo completo¡Estamos Seleccionando! ¿Eres brillante, con excelentes dotes de comunicación y tu meta es trabajar en una extraordinaria empresa multinacional? ¿Quieres ser parte de un equipo que realmente hace que la vida de las personas sea más fácil? ¡Únete a nuestra familia Transcom como Talent Acquisition Specialist!Como Talent Acquisition Specialist serás...
-
Talent Acquisition Specialist
hace 4 semanas
Madrid, Madrid, España Transcom Spain A tiempo completoEstamos Seleccionando¿Eres brillante, con excelentes dotes de comunicación y tu meta es trabajar en una extraordinaria empresa multinacional? ¿Quieres ser parte de un equipo que realmente hace que la vida de las personas sea más fácil?Únete a nuestra familia Transcom como Talent Acquisition SpecialistComo Talent Acquisition Specialist serás la/el...
-
Senior Health
hace 2 días
Madrid, España Edwards Lifesciences A tiempo completoInnovation starts from the heart. Edwards Lifesciences is the global leader of patient-focused innovations for structural heart disease and critical care monitoring. With millions of patients served in over 100 countries, each team makes a meaningful contribution by improving patient outcomes and discovering lasting solutions for unmet patient needs. Our...
-
Senior FX Solutions Specialist
hace 3 semanas
Madrid, España Corpay A tiempo completoYour role What you'll be doing Corpay is currently looking to hire a Senior FX Solutions Specialist within our Cross-Border line of business and is located in Madrid, Spain. In this technical sales professional role, you will lead the sales and business development initiatives related to foreign exchange (FX) tech solutions, APIs,...
-
Senior Corporate Communications Specialist
hace 3 semanas
Madrid, Madrid, España Natac (BME: NAT) A tiempo completoNatac es una compañía española dedicada a la investigación, desarrollo, fabricación y venta de ingredientes de origen natural. Somos un grupo empresarial en plena expansión que apuesta por las personas como un valor de futuro.En Natac encontrarás una oportunidad laboral que impactará directamente en tu desarrollo personal y profesional, te unirás a...
-
Senior Health
hace 4 días
Madrid, España Edwards Lifesciences A tiempo completoInnovation starts from the heart. Edwards Lifesciences is the global leader of patient-focused innovations for structural heart disease and critical care monitoring. With millions of patients served in over 100 countries, each team makes a meaningful contribution by improving patient outcomes and discovering lasting solutions for unmet patient needs. Our...
-
Regulatory Specialist
hace 3 semanas
Madrid, España Sdi Digital Group A tiempo completoDiversey NL, for its offices in Utrecht, is looking for a : REGULATORY SPECIALIST The Senior Regulatory Specialist ensures legal compliance of Diversey's products in Italy, Malta, Greece and Cyprus. To this end, the person ensures a close collaboration and alignment of activities with the countries' leadership and trade associations in relevant countries and...
-
Paid Media Specialist Senior
hace 1 semana
Madrid, España Adlatina Group A tiempo completoDescripción del puesto:Estamos buscando a un/a Paid Media Specialist con más de 5 años de experiencia, cuya misión será dar servicio a nuestros clientes; aumentar el conocimiento de sus marcas, promocionar sus productos y servicios e impulsar la conversión de las campañas. Buscamos a una persona con capacidad de trabajar en equipo y autónoma que...
-
Buyer Senior Specialist
hace 4 semanas
Madrid, España Amadeus A tiempo completoJob TitleBuyer Senior SpecialistInfrastructure Category Senior IT BuyerThe mission of the Purchasing Department of Amadeus is to contribute to the achievement of results and objectives of the company by purchasing goods and services while maximizing the added-value services:_ Leading supplier relationship process and defining the best strategies_ Being...
-
Senior Health
hace 3 días
Madrid, España Edwards Lifesciences A tiempo completoInnovation starts from the heart. Edwards Lifesciences is the global leader of patient-focused innovations for structural heart disease and critical care monitoring. With millions of patients served in over 100 countries, each team makes a meaningful contribution by improving patient outcomes and discovering lasting solutions for unmet patient needs. Our...
