Learning Consultant
Encontrado en: Talent ES C2 - hace 3 semanas
Şirket Hakkında:
goFLUENT, dünya genelinde dil öğrenme pazarını kökten değiştirerek, şirketlere küresel dijital eğitim stratejileri geliştirmelerine yardımcı olmaktadır. Yapay zeka destekli teknoloji, eşsiz içerik kütüphanesi ve insan etkileşiminin özgün bir birleşimi aracılığıyla dil öğrenme sürecini hızlandıran platformumuz, işyerinde başarı elde etme hakkına tutkuyla inanan, misyon odaklı bir SaaS şirketidir. Dünya çapında 1000'den fazla çalışanıyla, gerçekten küresel bir şirketin parçası olacaksınız.
İş Tanımı:
goFLUENT eğitimlerinde sürekli bir takip sağlayarak dinamik ve uluslararası bir ortamda yabancı dil öğrencilerine telefon/e-posta yoluyla rehberlik edecek ve ihtiyaçlarına yanıt vereceksiniz. Eğitim ve pedagoji konusundaki danışmanları olduğunuz için, talepleri çok çeşitli olabilir. Satış/Müşteri Başarı Yönetimi Ekibi ile yakın bir işbirliği içinde, her bir müşterinin dil programı üzerindeki ilerlemelerini güncel tutmanız istenecektir.
Gereksinimler:
Güçlü iletişim becerilerine sahip, Türkçe'de akıcı ve ileri düzeyde İngilizce bilen
MS Office ve Google araçlarını etkin bir şekilde kullanabilen
Üniversite derecesine sahip
Proaktif, sorumlu ve çoklu görevleri yönetebilen
Stres altında etkili çalışabilen ve müşteri şikayetlerini çözebilen
Empati, problem çözme, takım çalışması, uyum sağlama gibi softskillere sahip
Madrid, İspanya'da bulunan ofisimizde çalışabilecek
Çalışma saatleri: Pazartesi-Perşembe 09:00 - 18:00 & Cuma 8:30 - 15:00
Neler Yapacaksınız:
goFLUENT dersleri/eğitimleri alan müşterilerle ilişkileri yönetmek
Belgelenmiş süreçler doğrultusunda arayan veya e-posta atan öğrencilere yardımcı olmak
Müşteri şikayetlerini çözmek ve eğitim ilerlemelerini takip etmek için müşterilere aramalar yapmak
LC Yöneticisi tarafından gerekli görülen durumlarda demo aramaları yapmak
Hesap Yöneticileri/Satış ekibine destek olmak ve belirlenen KPI'lara ulaşmak
Dikkat Edilmesi Gerekenler:
Üçüncü bir dil bilmeniz (İspanyolca, Fransızca, Almanca, Portekizce, Lehçe) artı bir avantajdır
Yöntemli ve organize çalışma becerilerine sahip olmanız tercih sebebidir
#LI-Onsite
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