Reservations Trainee

hace 6 meses

Barcelona, España Marriott International A tiempo completo

You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you’ll be better prepared to pursue opportunities post-graduation. Here’s to exploring, kickstarting your dream career, and joining us on your journey

Guest Relations

Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. Address guests' service needs in a professional, positive, and timely manner. Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Thank guests with genuine appreciation and provide a fond farewell. Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

Communication

Speak to guests and co-workers using clear, appropriate and professional language. Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. Talk with and listen to other employees to effectively exchange information.

Working with Others

Support all co-workers and treat them with dignity and respect. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

Quality Assurance/Quality Improvement

Comply with quality assurance expectations and standards.

Physical Tasks

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Reservation Services

Verify all reservation information with callers to ensure accuracy. Accommodate and document special requests in an accurate and efficient manner. Determine the most appropriate room type to meet guest requirements and maximize room rate. Explain guarantee and cancellation policies to callers. Describe room accommodations and benefit feature sale amenities to guests. Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days. Answer guest questions about property facilities/services (., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events). Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers. Identify guest reservation needs by asking open-ended questions to obtain all necessary information, including enrollment in Marriott Rewards program. Follow “up selling” techniques and sales strategies in order to maximize property revenue. Identify repeat guests using appropriate codes.

Reservation Processing

Inform guests of rules and regulations regarding qualifying rates (., government and special corporate rates and discounts). Input and access data in reservation system by entering correct information into proper fields, including Marriott Rewards number, and asking for travel agency IATA and FIT numbers (., flags, comments, guest messages). Verify availability of room type, rate, and occupancy before confirming any reservations. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Indicate special room reservation types (., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.

  • Group Reservations Trainee

    hace 1 semana

    Barcelona, España W Barcelona A tiempo completo

    Monitors all contractual agreements pertaining to group room blocks and any special concessions involving rooms Coordinates and executes group reservation assignments for the Groups & Conventions team Handles all reservations aspects of a group.Room block monitoring, rooming lists, reporting pick up, VIP and upgraded accommodations, client communication...

  • Groups Reservations Trainee

    hace 7 días

    Barcelona, España W Barcelona A tiempo completo

    Monitors all contractual agreements pertaining to group room blocks and any special concessions involving rooms Coordinates and executes group reservation assignments for the Groups & Conventions team Handles all reservations aspects of a group.Room block monitoring, rooming lists, reporting pick up, VIP and upgraded accommodations, client communication...

  • Group Reservations Trainee

    hace 1 día

    Barcelona, España W Barcelona A tiempo completo

    Monitors all contractual agreements pertaining to group room blocks and any special concessions involving roomsCoordinates and executes group reservation assignments for the Groups & Conventions teamHandles all reservations aspects of a group. Room block monitoring, rooming lists, reporting pick up, VIP and upgraded accommodations, client communication...

  • Groups Reservations trainee

    hace 1 día

    Barcelona, España W Barcelona A tiempo completo

    Monitors all contractual agreements pertaining to group room blocks and any special concessions involving roomsCoordinates and executes group reservation assignments for the Groups & Conventions teamHandles all reservations aspects of a group. Room block monitoring, rooming lists, reporting pick up, VIP and upgraded accommodations, client communication...

  • Groups Reservations trainee

    hace 1 semana

    Barcelona, España W Barcelona A tiempo completo

    Monitors all contractual agreements pertaining to group room blocks and any special concessions involving roomsCoordinates and executes group reservation assignments for the Groups & Conventions teamHandles all reservations aspects of a group. Room block monitoring, rooming lists, reporting pick up, VIP and upgraded accommodations, client communication...

  • Group Reservations Trainee

    hace 1 semana

    Barcelona, España W Barcelona A tiempo completo

    Monitors all contractual agreements pertaining to group room blocks and any special concessions involving roomsCoordinates and executes group reservation assignments for the Groups & Conventions teamHandles all reservations aspects of a group. Room block monitoring, rooming lists, reporting pick up, VIP and upgraded accommodations, client communication...

  • Reservations Trainee

    hace 16 horas

    Barcelona, España W Barcelona A tiempo completo

    ? Procesar todas las solicitudes de reserva, cambios y cancelaciones recibidas por teléfono, fax o correo.? Enviar archivos TXT para pick/up.? Revisar e-mails urgentes y clasificar e-mails del día anterior.? Repasar las reservas que han entrado del día anterior y en el día en curso (21, 22, 25, tarifas altas, routings, alerts....) – Empleando el...

  • Group Reservations Trainee

    hace 16 horas

    Barcelona, España W Barcelona A tiempo completo

    Monitors all contractual agreements pertaining to group room blocks and any special concessions involving roomsCoordinates and executes group reservation assignments for the Groups & Conventions teamHandles all reservations aspects of a group. Room block monitoring, rooming lists, reporting pick up, VIP and upgraded accommodations, client communication...

  • Groups Reservations Trainee

    hace 16 horas

    Barcelona, España W Barcelona A tiempo completo

    Monitors all contractual agreements pertaining to group room blocks and any special concessions involving roomsCoordinates and executes group reservation assignments for the Groups & Conventions teamHandles all reservations aspects of a group. Room block monitoring, rooming lists, reporting pick up, VIP and upgraded accommodations, client communication...

  • Reservations Trainee

    hace 1 día

    Barcelona, España W Barcelona A tiempo completo

    ? Procesar todas las solicitudes de reserva, cambios y cancelaciones recibidas por teléfono, fax o correo.? Enviar archivos TXT para pick/up.? Revisar e-mails urgentes y clasificar e-mails del día anterior.? Repasar las reservas que han entrado del día anterior y en el día en curso (21, 22, 25, tarifas altas, routings, alerts....) – Empleando el...

  • Reservations Trainee

    hace 1 semana

    Barcelona, España W Barcelona A tiempo completo

    ? Procesar todas las solicitudes de reserva, cambios y cancelaciones recibidas por teléfono, fax o correo.? Enviar archivos TXT para pick/up.? Revisar e-mails urgentes y clasificar e-mails del día anterior.? Repasar las reservas que han entrado del día anterior y en el día en curso (21, 22, 25, tarifas altas, routings, alerts....) – Empleando el...

  • Reservations Trainee

    hace 1 semana

    Barcelona, España W Barcelona A tiempo completo

    ?Procesar todas las solicitudes de reserva, cambios y cancelaciones recibidas por teléfono, fax o correo.?Enviar archivos TXT para pick/up.?Revisar e-mails urgentes y clasificar e-mails del día anterior.?Repasar las reservas que han entrado del día anterior y en el día en curso (21, 22, 25, tarifas altas, routings, alerts....) – Empleando el sistema de...

  • Reservations Internship

    hace 6 meses

    Barcelona, España Hilton A tiempo completo

    Reservations Internship As a Reservations intern you will assist in daily operations and work with customers and Guests as part of your assigned college project to demonstrate your abilities and gain knowledge in the hospitality industry. **What will I be doing?** As a Reservations Trainee, you will work with trend data to respond to Guest and customer...

  • Groups Reservations Trainee

    hace 2 semanas

    Barcelona, España W Barcelona A tiempo completo

    DescriptionMonitors all contractual agreements pertaining to group room blocks and any special concessions involving rooms Coordinates and executes group reservation assignments for the Groups & Conventions team Handles all reservations aspects of a group. Room block monitoring, rooming lists, reporting pick up, VIP and upgraded accommodations, client...

  • Groups Reservations trainee

    hace 3 semanas

    Barcelona, España W Barcelona A tiempo completo

    DescriptionMonitors all contractual agreements pertaining to group room blocks and any special concessions involving roomsCoordinates and executes group reservation assignments for the Groups & Conventions teamHandles all reservations aspects of a group. Room block monitoring, rooming lists, reporting pick up, VIP and upgraded accommodations, client...

  • Groups Reservations trainee

    hace 2 semanas

    Barcelona, España W Barcelona A tiempo completo

    Description Monitors all contractual agreements pertaining to group room blocks and any special concessions involving rooms Coordinates and executes group reservation assignments for the Groups & Conventions team Handles all reservations aspects of a group. Room block monitoring, rooming lists, reporting pick up, VIP and upgraded accommodations,...

  • Groups Reservations Trainee

    hace 3 semanas

    Barcelona, España W Barcelona A tiempo completo

    Description Monitors all contractual agreements pertaining to group room blocks and any special concessions involving rooms Coordinates and executes group reservation assignments for the Groups & Conventions team Handles all reservations aspects of a group.Room block monitoring, rooming lists, reporting pick up, VIP and upgraded accommodations, client...

  • Groups Reservations Trainee

    hace 3 semanas

    Barcelona, España W Barcelona A tiempo completo

    Description Monitors all contractual agreements pertaining to group room blocks and any special concessions involving roomsCoordinates and executes group reservation assignments for the Groups & Conventions teamHandles all reservations aspects of a group. Room block monitoring, rooming lists, reporting pick up, VIP and upgraded accommodations, client...

  • Reservations Internship

    hace 6 meses

    Barcelona, España Hilton A tiempo completo

    As a Reservations intern you will assist in daily operations and work with customers and Guests as part of your assigned college project to demonstrate your abilities and gain knowledge in the hospitality industry. **What will I be doing?** As a Reservations Trainee, you will work with trend data to respond to Guest and customer enquiries so to develop...

  • Groups Reservations Trainee

    hace 2 semanas

    Barcelona, España W Barcelona A tiempo completo

    DescriptionMonitors all contractual agreements pertaining to group room blocks and any special concessions involving roomsCoordinates and executes group reservation assignments for the Groups & Conventions teamHandles all reservations aspects of a group. Room block monitoring, rooming lists, reporting pick up, VIP and upgraded accommodations, client...