Customer Support Representative
hace 1 mes
About the role:
The Company
Morningstar is a leading provider of independent investment research in North America, Europe, Australia, Asia, and Africa. We offer an extensive line of products and services for individual investors, financial advisors, asset managers, retirement plan providers and sponsors, and institutional investors in the private capital markets.
In recruiting for our teams, we welcome the unique contributions that you can bring in terms of education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation and beliefs.
The Group
Morningstar Client Service Group is the ambassador of our talents and investments aiming to provide our customers with unique experiences while helping them reach their business success goals. The vision of the department is to deliver a seamless, joined up experience and provide our clients with help, expertise and guidance on a range queries using the interactions to build strong relationships to develop trust in our business. We provide an important role in growing and evolving the business through active promotion of our products and services within these interactions. The way we operate is also key to creating a high level of engagement and job satisfaction from our employees helping to retain great talent within the organization.
The Role
We are looking for Swedish speaker to join our EMEA Client Support Team. This will be a key role in our mission to provide exceptional client experience by helping Nordic advisors and institutional clients use our products to meet their goals. This position is based in our Madrid office.
In recruiting for our team, we welcome the unique contributions that you can bring in terms of education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation and beliefs.
Job responsibilities:
Responsibilities
• Provide best-in-class service to all incoming client queries related to Morningstar products and services.
• Understand and advocate for the customers’ needs in order to deliver the right solution every time
• Become a product specialist and provide expertise on our methodologies, functionalities and product features
• Acting as a product consultant, answering a variety of product-related questions, or collaborating with other internal resources as necessary to resolve questions and communicate to the client.
• Create an environment built around trust, open communication, creativity and collaboration
Qualifications:
• At least 2 years of proven experience in client support/service
• A proven track record of managing clients with contractual timelines and scope
• Good understanding of financial markets and investment products (especially stocks, mutual funds, commodities, currency) with inclination to learning
• Ability to develop strong internal and external partnerships and relationships; take a collaborative approach; and work effectively across different business and functional areas.
• Understanding of networking, internet, communication concepts and complex software systems
• Fast learner, self-starter, flexible and proven ability to work in a demanding environment with strong multi-tasking skills
• Educated to degree level, an advanced degree is a plus
• Excellent written and verbal communication in Swedish, ideally native speaker (French, Dutch, Danish, Italian is a plus)
Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We’ve found that we’re at our best when we’re purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues.
Tenemos otros empleos actuales relacionados con este campo que puede encontrar a continuación
-
Customer Support Representative
hace 4 semanas
Madrid, Madrid, España Morningstar A tiempo completoThe Group:The Products group is the home of manufacturing and innovation at Morningstar. The individuals in this group transform our high-quality data, independent research, and technological expertise into well-designed products that delight our clients. The group's product management, product development, and service teams collaborate with our Client...
-
Web Customer Support Representative
hace 2 semanas
Madrid, España OVHcloud A tiempo completoPermanent contract- Customer Services- MADRID, ES, 28010- Hybrid- Hybrid**YOUR JOB**: Web customer support representative M/F/X **Your main responsibilities** In addition, you are also responsible for commercial activities in order to develop existing customers. **Your future impact** - In 6 months you will have accomplished_ - Quickly identify the type...
-
Sales Customer Support Representative
hace 4 semanas
Madrid, España JUJUR A tiempo completoThe Sales Customer Support Representative will report to the Spanish CST Sales Manager and functionally to Head of Port Operations. The goal of the position is to bring support to the different areas of the Port Business Field Position: Sales Customer Support Agent Location: Remote/work from home from anywhere in Spain Employment type: Full-time **DUTIES...
-
Customer Support Representative
hace 3 semanas
Madrid, España Casa Safari Lda A tiempo completoJoin Europe’s fastest-growing PropTech ScaleUp! We’re looking for a Customer Support Representative, to join us on our mission to solve chaos in international real estate markets. **Our Mission and Vision** CASAFARI is the leading real estate data intelligence platform in Europe. With operations in Portugal, Spain, France, Italy, and Germany the...
-
Web Customer Support Representative
hace 2 semanas
Madrid, Madrid, España OVHcloud A tiempo completoPermanent contract- Customer Services- MADRID, ES, Hybrid- HybridYOUR JOB:Web customer support representative M/F/XYour main responsibilitiesIn addition, you are also responsible for commercial activities in order to develop existing customers.Your future impact In 6 months you will have accomplished_ Quickly identify the type of customer in order to provide...
-
Customer Service Representative
hace 3 semanas
Madrid, España Lyto Immigration A tiempo completoOur company is seeking a highly motivated and enthusiastic individual to join our customer service team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing excellent customer service and support to our clients. **Responsibilities** - Responding promptly and professionally to customer inquiries,...
-
Customer Service Representative
hace 2 semanas
Madrid, Madrid, España Binance A tiempo completoBinance is the global blockchain company behind the world's largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that...
-
Customer Support Representative
hace 2 semanas
Madrid, Madrid, España Casa Safari Lda A tiempo completoJoin Europe's fastest-growing PropTech ScaleUpWe're looking for a Customer Support Representative, to join us on our mission to solve chaos in international real estate markets.Our Mission and VisionCASAFARI is the leading real estate data intelligence platform in Europe.With operations in Portugal, Spain, France, Italy, and Germany the company has grown...
-
Customer Service Representative
hace 7 días
Madrid, España Nutreco A tiempo completo.Customer Service Representative page is loaded Customer Service Representative Apply locations Tres Cantos, Madrid time type Full time posted on Posted Yesterday job requisition id VAC20505 The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines.He / she...
-
Customer Service Representative
hace 4 semanas
Madrid, España Binance A tiempo completoBinance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution...
-
Customer Service Representative
hace 4 semanas
Madrid, España Jobs for Humanity A tiempo completoCompany Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ,...
-
Customer Support Representative
hace 4 semanas
Madrid, España Morningstar A tiempo completoThe Group: The Products group is the home of manufacturing and innovation at Morningstar. The individuals in this group transform our high-quality data, independent research, and technological expertise into well-designed products that delight our clients. The group’s product management, product development, and service teams collaborate with our...
-
Customer Representative
hace 3 semanas
Madrid, España Webhelp A tiempo completo**Location** - Madrid, Spain**Language** - Portuguese*** **Description**: In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is on-site in our facility in Madrid and provides service support and resolution of routine problems regarding client's products and/or services. **Reimagine your...
-
Customer Representative
hace 3 semanas
Madrid, España Webhelp A tiempo completo**Location** - Madrid, Spain**Language** - Spanish*** **Description**: In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is on-site in our facility in Madrid and provides service support and resolution of routine problems regarding client's products and/or services. **Reimagine your...
-
Customer Representative
hace 3 semanas
Madrid, España Webhelp A tiempo completo**Location** - Madrid, Spain**Language** - Spanish*** **Description**: In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is hybrid in our facility in Madrid and provides service support and resolution of routine problems regarding client's products and/or services. **Reimagine your...
-
Customer Support Representative
hace 4 semanas
Madrid, España Morningstar A tiempo completoThe Group: The Products group is the home of manufacturing and innovation at Morningstar. The individuals in this group transform our high-quality data, independent research, and technological expertise into well-designed products that delight our clients. The group’s product management, product development, and service teams collaborate with our Client...
-
Customer Representative
hace 1 semana
Madrid, España Webhelp A tiempo completo**Location** - Madrid, Spain**Language** - Spanish*** **Description**: In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is hybrid in our MAdrid facility and provides service support and resolution of routine problems regarding client's products and/or services. Reimagine your...
-
Customer Representative
hace 1 semana
Madrid, España Webhelp A tiempo completo**Location** - Madrid, Spain**Language** - Portuguese*** **Description**: In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is hybrid in our facility in Madrid and provides service support and resolution of routine problems regarding client's products and/or services. Reimagine your...
-
Customer Service Representative
hace 2 semanas
Madrid, Madrid, España Zimi Tech Inc. A tiempo completoWe are looking for a Customer Service Representative who is a team player, problem solver and can work independently in a fast paced environment. The successful Customer Service Representative is responsible in providing front end support to customers. Respond effectively to customer's query regarding products, services, processes and procedures. Assist in...
-
Customer Service Representative
hace 2 semanas
Madrid, Madrid, España Lastminute A tiempo completoJob Description is looking for Customer Service Representative with a strong Customer Service Orientation Key Responsabilities Deal with inbound and outbound phone calls, emails, and live chats from Customers.Investigate, advise, and resolve pre-sales and after-sales queries, acting as primary contact with the Customer and ensuring single contact resolution...
