O2C Collections Specialist

hace 1 mes


Barcelona, España Page Personnel A tiempo completo
O2C Collections Specialist (fluent level of German)|International SSC in Barcelona

International FMCG SSC in Barcelona

General:

  • Associate will support not only the region assigned, but also overall collections and Accounts receivables if needed
  • Responsible of coordination with local finance teams, Customer Service, Sales, and Operations.
  • Escalates, if needed, relevant matters to the Order to Cash Supervisor, to ensure regions OtC processes are efficient and compliant and that a positive customer experience is provided to customers.
  • Establishes and keeps good relationship with other teams. A team player.



Collections and Accounts Receivables

  • Responsible of the region coordination with the customer, Collections of both overdue, and to be due invoices.
  • Performs cash application processes, AR related management on a timely and accurate manner
  • Follows the region directive to achieve monthly collections target, reduce deductions, clear overdue, and reduce unapplied balances.
  • Performs the region strategies to reduce DSO and past due Invoices while improving customer satisfaction.
  • Ensures dispute escalations are properly handled in a customer friendly manner
  • Responsible of clearing due invoices, this may include investigation and resolution of issues and coordination with both dispute team, regional team, Customer Service, Sales and Operations.



Personnel:

  • Participates and promotes a culture based on collaboration, teamwork, accountability, and inclusiveness in the team.



Services:

  • Works towards Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) objectives for the month.



Continuous Improvement:

  • Identifies areas that will benefit from process improvements to propose to Supervisor Order to Cash and supports selected projects.



Communication and Reporting

  • Ensures clear, effective upward feedback and reporting.



Compliance:

  • Ensures compliance on operational accounting policies and procedures
  • Ensures the integrity of the financial accounting systems and controls under his management.
  • 2-4 years of experience in Order to Cash, Billing and Collections or Customer service
  • Open to work in international environments
  • English as business language and German language to support the region
  • Excellent interpersonal skills with the ability to influence and develop relations at all levels
  • Flexibility and ownership
  • Team player in an multi cultural environment
  • High degree of orientation in customer service
  • Good negotiation skills
  • High School, Vocational Certificate, Post Secondary Diploma

Oportunidades de carrera y desarrollo profesional.



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