Collections Specialist

hace 6 días

Barcelona, España Page Personnel A tiempo completo
Collections Specialist (French speaker)|International FMCG Company in Barcelona

International FMCG Company in Barcelona

General:

  • Associate will support not only the region assigned, but also overall collections and Accounts receivables if needed
  • Responsible of coordination with local finance teams, Customer Service, Sales, and Operations.
  • Escalates, if needed, relevant matters to the Order to Cash Supervisor, to ensure regions OtC processes are efficient and compliant and that a positive customer experience is provided to customers.
  • Establishes and keeps good relationship with other teams. A team player.



Collections and Accounts Receivables

  • Responsible of the region coordination with the customer, Collections of both overdue, and to be due invoices.
  • Performs cash application processes, AR related management on a timely and accurate manner
  • Follows the region directive to achieve monthly collections target, reduce deductions, clear overdue, and reduce unapplied balances.
  • Performs the region strategies to reduce DSO and past due Invoices while improving customer satisfaction.
  • Ensures dispute escalations are properly handled in a customer friendly manner
  • Responsible of clearing due invoices, this may include investigation and resolution of issues and coordination with both dispute team, regional team, Customer Service, Sales and Operations.
  • 2-4 years of experience in Order to Cash, Billing and Collections or Customer service
  • Open to work in international environments
  • Fluency in French & English languages
  • Excellent interpersonal skills with the ability to influence and develop relations at all levels
  • Flexibility and ownership
  • Team player in an multi cultural environment
  • High degree of orientation in customer service
  • Good negotiation skills

Oportunidades de carrera y desarrollo profesional.

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