Collections Specialist
hace 3 semanas
Location: Barcelona, SpainPlace of work: Hybrid
We are currently seeking a highly motivated, strong analytical and problem-solving Collection Specialist to join our team performing on the late shift. Your main responsibility will be undertaking all collections activities in accordance with the Company Policy.
At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.
Your key responsabilities
- Daily review and monitor assigned accounts through the Collections Tool along with all applicable collection reports, including dispute management.
- Proactive outbound collection calls, emails, dunning letters.
- Complete customer account reconciliations, as required.
- Work closely with Commercial, Customer Experience & customers to reduce/eliminate overdue invoices targeting no provisioned items in the portfolio.
- Accountable for the end-to-end process for the notifications created in the SAP Dispute Management Tool in SAP.
- Assist the Credit team to review blocked accounts and overdue status to ensure compliance with AR Corporate Credit Policy.
We bring:
- A space to grow by encouraging and supporting curiosity and an open mindset
- A flexible work environment that empowers people to take accountability for their work and own the outcome
- Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity
- A culture that prioritizes safety and well-being, both physically and mentally
- An eagerness to be one team and learn from each other to bring progress to life and create a better future
- A firm belief that working together with our customers is the key to achieving great things
You bring:
- Minimum of 2 years of prior experience in collections, used to working afternoon shift.
- Fluent communication skills in Spanish and English – both oral and written.
- Good negotiation ability.
- Technical / Professional knowledge in collection processes.
- Professional interpersonal skills and the ability to adjust and interact with all levels of stakeholders including clients.
- Proficiency in Microsoft Applications with advanced level in Microsoft Word, Excel, Powerpoint and Outlook.
dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there's a place for everyone at dsm-firmenich.
As a committed equal opportunity employer, we ensure our recruitment practices are inclusive and fair. We encourage the recruitment of a diverse workforce, representative of the communities in which we work, by using inclusive language, diverse interview panels, diversified sourcing strategies. Selection is based on qualifications, competency, experience, performance history and fit with the team to advance fair and equitable opportunity.
Employment decisions are based upon job-related reasons regardless of an applicant's race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, age, disability, backgrounds, genetic information, protected veteran status, or any other status protected by law.
We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.
Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency's fees, percentages or similar.
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