Global Telephony Engineer
hace 3 semanas
It's an exciting time to join AXA Partners, with significant investment planned to further enhance the transformation of driving AXA Partners forward as a globally tech-led company. If you are a strategic thought leader, with a big picture approach and looking for your next career move, we’d love to hear from you
We are looking to meet our new global Telephony Engineer to coordinate and manage various projects (within a program or independently) in 2023 across all business areas and countries in line with their strategic plan.
At AXA we work smart, empowering our people to balance their time between home and office in a way that works best for them, their team and our customers. You’ll work 60% of your time from home and 40% based at your nearest global office locations of either Barcelona, Madrid, Redhill, United Kingdom, Paris or Shannon, Ireland.
Who are you?
You know what teamwork is and like autonomy. You are also a self-motivated and energetic person who works without any supervision or mentorship, but you do not mind asking if needed.
You are a natural leader who loves to empower team members, promote innovation and can work collaboratively with others and leverage their skills to the maximum.
You are highly analytical and strategic with the ability to think outside the box and deliver and interpret complex management information and statistics.
A global telephony engineer will provide telephony and consultancy to every area of AXA Partners.
She/he will work primarily with colleagues from the same team, as escalation point for the Global Telephony (L3) technicians and provide consultancy and technical guidance to different business units across Europe.
What does your day-to-day look like?
Provide Tier 3 Contact Center (Europe) support analysing and solving complex technical issues with minimal supervision.
Design and assist implementing new transversal telephony solutions.
Provide consultancy and technical support for any business driven project.
Collaborate with team members of other regions sharing knowledge and information.
Maintain 7*24 environment assuming strong SLA on main systems.
Incidents resolution proactively and on demand. (Service Now)
Proactive detection and regular maintenance.
On Call support ( weekly revolving ), aprox. one per month.
#LI-SP
Your Profile
Your skills and experience
Minimum of 5 years on similar positions. Deep knowledge of Avaya Aura Communication Manager, CMS,SIP (SBC, SM), Avaya Experience Portal.ITIL processes Understanding of APIs, databases, and object oriented programming.
English advanced (oral and written is mandatory), French (desired), Spanish (desired)
Excellent communication skills (oral, written and presentation), organizational and collaboration skills.
AXA Partners is committed to diversity and inclusion, on an equal basis.
Join a company that helps protect the forests At AXA Partners, we plant a tree for every new recruit (with a permanent contract).
About AXA
AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.
Our mission: Empower people to live a better life.
Our values: Customer First, Courage, Integrity and One AXA.
About the Entity
AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.
AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.
Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.
What We Offer
By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth.
Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.
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