IT Support Engineer

hace 1 semana


Barcelona, Barcelona, España Rekuten Global A tiempo completo

Job Description:
Rakuten Group

  • Rakuten, founded in 1997, is a Global Innovation Company based in Japan. With over 70 diverse businesses spanning ecommerce, digital content, fintech, and communications, and 32,000 employees, we serve 1.6 billion members worldwide. Our mission is to empower people and society through innovation and entrepreneurship.
Rakuten Tech in Europe

  • Rakuten Tech in Europe, a part of the Rakuten Group's Global Innovation Hub, serves as the regional hub for the Europeanbased members of the Technology Division. We provide and optimize global platforms to support businesses within the Rakuten Ecosystem, tailoring them to specific use cases in Europe and beyond.
  • With over 130 members across 7 countries and 12 offices, our presence spans France (Paris), Spain (Barcelona), UK (Belfast and London), Estonia (Tallinn), and Germany (Berlin). Our diverse team is formed of more than 20 nationalities and collaborates with all members of the Technology Divisions on a regular basis.


Rakuten's European Tech Division (EUTD) is looking for a talented and dynamic IT Support Engineer to join our Corporate IT Department in Barcelona.

Here is your chance to work in a multicultural and experienced team, with high visibility and significant customer impact.

RESPONSIBILITIES & DUTIES

  • Daytoday support of IT systems for business systems, office systems, PC, computer networks, and telephony systems
  • Handle, efficiently and completely, IT issues that arise using Incident management
  • Responsible for site IT Change Management for engineering and deployment activities
  • Provide initial investigation on all incidents, ensure they are resolved wherever possible and quickly and correctly escalate them if necessary
  • Installing and configuring computer systems
  • Enabling remote client access over a VPN connection
  • Diagnosing and solving hardware/software faults
  • Creating/Updating selfhelp documents so customers/employees can try to fix problems themselves
  • Provide support for meeting room AV & presentation equipment/services
  • Support and configure Zoom IP Desk Phones and Soft phones
EXPERIENCE, KNOWLEDGE, SKILLS & QUALIFICATIONS REQUIRED FOR THE ROLE

  • 3+ years of relevant experience in the field
  • Experience supporting and managing Apple device in corporate environments
  • Basic project management skills
  • Proficiency with MS Office
  • Experience in Information Technology, experience & knowledgeable in Network, Servers, PC, Cloud solutions, Facilities and IT security
  • Good knowledge of business operations, policies, and practices.
  • Excellent communication skills and written, verbal, and interpersonal communication skills
  • Great customer servicing mentality and team spirit
  • Spanish and English at fluent level is mandatory

BENEFITS:

  • Annual bonus
  • Stockoption
  • Flexible working hours
  • Lunch vouchers
  • Coupons for Rakuten Platform (20 euros per month)
  • Access to learning and career development resources
  • Access to certifications and tech conferences
  • Being part of multicultural teams with more than 20 nationalities
  • Extra time off during your Birthday and Company anniversary
  • Possibility to organize your time to have your Fridays afternoons off
  • A brand new office with all modern conveniences and sea view
  • Rakuten TV Flex : 57 per month to spend on healthcare, food, commute, kindergarten 16 hours of volunteering actions per yearAs an employer, Rakuten Tech in Europe is committed to developing an inclusive working environment. Access to employment is open to all, regardless of gender, age, disability, ethnicity, religion, sexual orientation, or social status.
Find us on

  • LinkedIn
  • Welcome to the Jungle
  • This is Rakuten tech

Languages:
English (Overall - - Advanced), Spanish (Overall - - Advanced)
  • It Support Engineer

    hace 1 semana


    Barcelona, Barcelona, España Jr Spain A tiempo completo

    colwideJob Description:JobIT Support Engineer Description Empresa líder en el sector cinematográfico con sede central en Los Angeles, Expertos en posproducción, mastering y delivery de contenidos audiovisuales Puesto: IT Support Engineer Descripción: El IT support engineer dará asistencia técnica en remoto a los cines de Italia, España y Portugal...

  • IT Support Engineer

    hace 1 semana


    Barcelona, Barcelona, España Setesca Talent A tiempo completo

    We are looking for an IT support engineer with relevant IT experience, used to work in a demanding support environment with a high level of personal responsibility.Strong customer service ethics and proven customer service skills, committed to delivering an exceptional standard of service. Ability to communicate well with all levels of staff. Strong team...

  • IT Support Engineer

    hace 1 semana


    Barcelona, Barcelona, España SITA A tiempo completo

    Overview:_WELCOME TO SITA_Ready to redefine air travel? The journey starts here, with you at SITA._ABOUT THE ROLE &TEAM:_With strong business growth for our Barcelona location, we are now looking for someone to join our global team of IT support professionals as an IT Support Engineer. This role will be internal customer facing and will assist us in...

  • IT Support Engineer

    hace 1 semana


    Barcelona, Barcelona, España Setesca Talent A tiempo completo

    Join a Dynamic IT Helpdesk Team in the Heart of BarcelonaHave you got a flair for solving tech puzzles? We're seeking a skilled IT Helpdesk Support Engineer to enrich our client's esteemed support team. Become a vital part of our client digital operations in a role that combines professional challenges with a friendly work atmospherePosition Details:Title:...

  • Senior Support Engineer

    hace 4 semanas


    Barcelona, Barcelona, España IT Scout A tiempo completo

    Only available for residents of Spain, BarcelonaOur client is a technology consulting firm that provides a comprehensive portfolio of solutions and services including innovation, customer experience, ERP, analytics, employee experience, cloud, workplace, and cybersecurity. These are designed to help organizations overcome challenges and achieve their...

  • Senior Support Engineer

    hace 4 semanas


    Barcelona, Barcelona, España IT Scout A tiempo completo

    Only available for residents of Spain, BarcelonaOur client is a technology consulting firm that provides a comprehensive portfolio of solutions and services including innovation, customer experience, ERP, analytics, employee experience, cloud, workplace, and cybersecurity. These are designed to help organizations overcome challenges and achieve their...


  • Barcelona, Barcelona, España Axel Johnson International A tiempo completo

    Have you got a flair for solving tech puzzles? We're seeking a skilled IT Helpdesk Support Engineer to enrich our support team. Become a vital part of our digital operations in a role that combines professional challenges with a friendly work atmospherePosition Details:Title: IT Helpdesk Support EngineerLocation: A charming office in central Barcelona,...


  • Barcelona, Barcelona, España Axel Johnson International A tiempo completo

    Have you got a flair for solving tech puzzles? We're seeking a skilled IT Helpdesk Support Engineer to enrich our support team. Become a vital part of our digital operations in a role that combines professional challenges with a friendly work atmospherePosition Details:Title: IT Helpdesk Support EngineerLocation: A charming office in central Barcelona,...

  • Support Engineer

    hace 1 semana


    Barcelona, Barcelona, España IT Smart Finance A tiempo completo

    Support EngineerJiraConfluenceSQLExcelRequirements:The ability to quickly switch between tasks;The perception of large amounts of information;The formulation and setting of tasks for developers;The ability to build processes of prioritization and task execution. Work duties: Work from 8:00 to 17:00 (CET);Performing 2-line support functions: technical...

  • IT Support Engineer

    hace 1 semana


    Barcelona, Barcelona, España Rekuten Global A tiempo completo

    Job Description:Rakuten Group Rakuten, founded in 1997, is a Global Innovation Company based in Japan. With over 70 diverse businesses spanning ecommerce, digital content, fintech, and communications, and 32,000 employees, we serve 1.6 billion members worldwide. Our mission is to empower people and society through innovation and entrepreneurship.Rakuten Tech...

  • Senior Support Engineer

    hace 1 semana


    Barcelona, Barcelona, España IT Crowd Argentina A tiempo completo

    Only available for residents of Spain, BarcelonaOur client is a technology consulting firm that provides a comprehensive portfolio of solutions and services including innovation, customer experience, ERP, analytics, employee experience, cloud, workplace, and cybersecurity. These are designed to help organizations overcome challenges and achieve their...

  • IT Support Engineer

    hace 1 semana


    Barcelona, Barcelona, España Big Fish Games, Inc. A tiempo completo

    Company SummaryProduct Madness is a Global Powerhouse where the greatest mobile games and experiences are crafted by world-class talent. A top-grossing leader in free to play mobile games, we have more than 800 team members working across seven global talent hubs including London (headquarters), USA, Canada, Spain, Poland and Ukraine. With remarkable hit...

  • IT Support Engineer

    hace 1 semana


    Barcelona, Barcelona, España Aristocrat A tiempo completo

    Company SummaryProduct Madness is a Global Powerhouse where the greatest mobile games and experiences are crafted by world-class talent. A top-grossing leader in free to play mobile games, we have more than 800 team members working across seven global talent hubs including London (headquarters), USA, Canada, Spain, Poland and Ukraine. With remarkable hit...

  • IT Support Engineer

    hace 1 semana


    Barcelona, Barcelona, España Marlex A tiempo completo

    Des de Marlex Human Capital creemos en la diversidad e inclusión y por ello, defendemos la igualdad de oportunidad sin discriminar ningún/a candidato/a por ningún aspecto que pueda ser considerado excluyente, promoviendo una cultura inclusiva para persones con discapacidad e igualdad de oportunidades de ocupación. Actualmente estamos colaborando con una...


  • Barcelona, Barcelona, España Zurich Insurance A tiempo completo

    Our opportunityYour roleAs an IT Service Support Engineer your main responsibilities will involve**:Assist the internal Zurich customers to ensure that the service levels and performance are meet. Rreport and communicate issues to the IT business counterpart, change leads and IT service teams ensuring the quality and tracking of those questions. Provide...


  • Barcelona, Barcelona, España Irp Systems Ltd. A tiempo completo

    We are hiring an experienced Customer Support Engineer to join our incredible team at IRP Systems Ltd. in Barcelona.Growing your career as a Full Time Customer Support Engineer is an amazing opportunity to develop useful skills.If you are strong in problem-solving, analysis and have the right passion for the job, then apply for the position of Customer...


  • Barcelona, Barcelona, España Scytl Secure Electronic Voting Sa A tiempo completo

    We are on the lookout for a focused Technical Support Engineer to join our stellar team at Scytl Secure Electronic Voting SA in Barcelona.Growing your career as a Full Time Technical Support Engineer is a terrific opportunity to develop competitive skills.If you are strong in presentation, critical thinking and have the right initiative for the job, then...


  • Barcelona, Barcelona, España Ag Solution Nv A tiempo completo

    Share:Manufacturing IT Support EngineerManufacturing IT Support how we see it AG Solution is one of the most exciting companies in Europe. We provide specialized solutions tailored to the specific needs of our customers. To further establish our team of operational specialists, we are looking for people that share the same passion on customer delivery,...

  • It Support

    hace 1 semana


    Barcelona, Barcelona, España Kube Group A tiempo completo

    We are looking for an influential IT Support to join our awesome team at Kube Group in Barcelona.Growing your career as a Full Time IT Support is an amazing opportunity to develop fundamental skills.If you are strong in research, planning and have the right vision for the job, then apply for the position of IT Support at Kube Group todayWe're looking for a...


  • Barcelona, Barcelona, España Support Revolution A tiempo completo

    Select how often (in days) to receive an alert: Create Alert Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology...