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Collections Specialist with German
hace 3 meses
Job title: Collections Specialist with German
City, country: Barcelona, Spain
Work mode: Hybrid
We are currently seeking a Collections Specialist with a good level of English and German who really enjoys engaging with customers. The successful candidate will be responsible for managing and collecting outstanding accounts receivable, ensuring timely payment from clients, and maintaining accurate records of collection efforts. This role requires strong communication skills and analytical as well as of problem-solving abilities.
At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.
Your key responsibilities
• Daily review and monitor assigned accounts through the Collections Tool along with all applicable collection reports, including dispute management.
• Proactive outbound collection calls, emails, dunning letters.
• Complete customer account reconciliations, as required
• Work closely with Commercial, Customer Experience & customers to reduce/eliminate overdue invoices targeting no provisioned items in the portfolio
• Accountable for the end-to-end process for the notifications created in the SAP Dispute Management Tool in SAP
• Assist the Credit team to review blocked accounts and overdue status to ensure compliance with AR Corporate Credit Policy.
We bring
• Empowerment to make meaningful contributions while upholding ethical standard
• A flexible work environment that empowers people to take accountability for their work and own the outcome
• Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity
• A culture that prioritizes safety and well-being, both physically and mentally
• An eagerness to be one team and learn from each other to bring progress to life and create a better future
• Responsibility and accountability in living company values and driving sustainable solutions.
You bring
• Minimum of 3 years of prior experience in collections
• Fluent communication skills in English and German – both oral and written.
• Good negotiation ability
• Technical / Professional knowledge in collection processes
• Professional interpersonal skills and the ability to adjust and interact with all levels of stakeholders including clients
• Proficiency in Microsoft Applications with advanced level in Microsoft Word, Excel, Powerpoint and Outlook
Our application process
Interested in this position? Please apply on-line by uploading your resume in English via our career portal by the end of June 2024. For further information, please contact Mimi Phommachak, Recruiter ( )
Equal opportunities commitment
dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there’s a place for everyone at dsm-firmenich.
As a committed equal opportunity employer, we ensure our recruitment practices are inclusive and fair. We encourage the recruitment of a diverse workforce, representative of the communities in which we work, by using inclusive language, diverse interview panels, diversified sourcing strategies. Selection is based on qualifications, competency, experience, performance history and fit with the team to advance fair and equitable opportunity.
Employment decisions are based upon job-related reasons regardless of an applicant's race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, age, disability, backgrounds, genetic information, protected veteran status, or any other status protected by law.
We are committed to providing reasonable support for disabled applicants in our recruiting process.
