Training Specialist, Prime Video Trust
hace 6 meses
Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on.
We are looking for an exceptional leader who is passionate to deliver best-in-class customer experience, who thinks and acts globally, and one who has the ability to invent and simplify processes to join us as Training Specialist for Prime Video Trust & Safety.
Key job responsibilities
- Deliver and monitor training utilizing a variety of facilitation modalities including in-person and remote
- Manage training request intake, implementation and reporting
- Support the development and continuous improvement of SOPs / training materials by collaborating with process subject matter experts, Learning Experience Manager and program / policy teams
- Effectively manage both in-person and remote classrooms, supporting an engaging learning experience
- Incorporate Socratic Methodology in the classroom and encourage critical thinking and problem solving
- Monitor training performance and provide additional learning interventions where needed
- Support associate transition from the classroom to production, ensuring associates meet quality and performance targets as defined
- Evaluate learning experiences and make recommendations for continuous improvement
- Support learning experience goals and initiatives
A day in the life
As an individual contributor, the Prime Video Trust and Safety Training Specialist position is to support training delivery and overall knowledge management across locations globally. The ideal candidate is passionate about providing exceptional learning experiences, thinks globally, can take ownership of key training projects, and has the ability to contribute to innovative ideas. The key responsibilities include training delivery, partnering with subject matter experts/other trainers / Program and Policy teams to ensure smooth learning experience, coordination for all training types, standardize report outs to the leadership team, support Ops projects and participate in the skill development initiatives. Training coordination will include communicating with appropriate business owners (operations managers, program and policy teams), Learning Experience Manager, other Trainers and Subject Matter Experts to ensure all trainings are conducted and reported out on-time and with sufficient resources and facilities.
BASIC QUALIFICATIONS
- Experience in corporate training and development or related field- Experience presenting to an audience, able to convey complex information in an engaging manner
- Experience in planning, implementing and assessing training
PREFERRED QUALIFICATIONS
- Background in instructional design or adult learning theory is a plus- Ability to accommodate a flexible schedule to support training requirements across multiple time zones
- Industry certifications in instructional design, curriculum development, performance improvement, project management, and content-specific certifications as appropriate
- Experience working with Learning Management Systems (LMS) such as Cornerstone
- Proficient with Microsoft Office (Excel, Word, PowerPoint) and Outlook
- Prior experience in a cross-functional and global environment, demonstrate cultural sensitivity, and earn trust from all stakeholders
- Knowledge of adult learning, training practices and certification programs
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