Global Service and Support Intern

hace 2 semanas


Madrid, España IPC Systems, Inc A tiempo completo

IPC is a fintech company that focuses on the human element. Having global presence, we support local markets with cutting edge cloud-based trading communications and managed connectivity.

Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets. This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency.

At IPC, we are committed to attracting, nurturing and promoting diverse talent across our workforce and fostering a sense of belonging within our employee family. We don't just accept differences - it's one of our core values. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

Come be part of the new team that delivers ground-breaking products for our clients.

www.IPC.com

TITLE: Global Service and Support Intern

DEPARTMENT: Global Service and Support

REPORTING TO: VP, GSS Business Applications & Governance

OFFICE LOCATION: Madrid, Spain

Overview of the Team 

The Global Service and Support organization (GSS) is located across three strategic business regions in AMERS, EMEA, and APAC, with service desks set up in New York, New Jersey, London, Paris, Madrid, Singapore & Kuala Lumpur.

GSS uses a ‘follow-the-sun’ methodology providing 24 x 7 support coverage for client services and operates using a tiered support model that adheres to ITIL best practices to efficiently triage and resolve Incidents and Requests, depending on the complexity of the issue and the level of technical expertise required to bring an issue to resolution or fulfilment.

GSS understands that organizations with the best performance must attract the best people.

Role Overview:

Assist with ongoing strategic engagement for source data clean-up.Assist the business with tracking, validating, and resolving source data issues negatively impacting downstream ITSM and Incident support workflows.Working with Subject Matter Experts for multiple related systems and tools such as Orion, Metaslov and Remedy.Work closely with SMEs from the Delivery organization as well as GSS NS data experts.

How You Will Make an Impact: 

Experience working with Microsoft Suite, plus general web, plus administration skills, and database analytics. Numerical and analytical skills and ability to distinguish between reliable and unreliable data.Knowledge of statistical models, graphs, and databases together with proficiency in computer programs and data analysis tools desirable.Excellent communication and Interpretation skills and ability to work in a collaborative environment.Excellent attention to detail.

Desired Skills and Experience to be Successful in this Role:

Fluent in English and Spanish.Must be willing to work from our Madrid office around 3 days per week.Working knowledge and enhancement experience in IT Service Management and Reporting tools and applicationsAbility to work successfully in a high-energy, fast paced, rapidly changing environment.Comfortable managing multiple work streams and time-critical projects.Experience working in corporate fast-paced environments (ex: Financial Services or Technology organizations).

What does the Internship Program entail?

9-week program paid internship filled with exciting events and initiatives. Improve your technical and soft skills through integrated training and development workshops.Gain invaluable exposure to leadership and the corporate environment.Build lasting connections through networking and relationship-building opportunities.Make a difference through engaging in charity initiatives.Connect with your peers through exciting social events.Elaborate an engaging presentation for the company highlighting the valuable insights you have gained during your internship.

Additional Information:

At IPC, we believe that hybrid working creates an inclusive, flexible environment where employees can perform at their best, and teams can collaborate, innovate, and celebrate successes together. We spend around 60% of our time in the office and around 40% of our time working remotely. Some individuals may be required to work from the office or client sites more than 60% of the time, if required by their role and/or client needs.

Your precise work schedule will be determined by you, your Line Manager and HR before commencement of your internship program with IPC. You can explore more about our culture, offerings and commitment to living our Core 4 values, on and .

IPC’s Diversity Statement:

“The IPC work culture is one that fosters inclusion, prioritizes diversity and collaborates with our local communities. Our strength as an organization is the sum of our different backgrounds, perspectives, skills and geographies; supported by an ironclad commitment to constructive dialogue and open-mindedness. We encourage all team members to actively support our commitment to join in a celebration of social equality and justice, with a focus on actions that improve our firm and communities”
– Bob Santella, Chief Executive Officer



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