Global Support Coordinator

hace 1 mes

Madrid, Madrid, España Straumann A tiempo completo

About The Role
Straumann partners with passionate people who fit in with the agile dynamics of our sized-for-success company. People at Straumann appreciate the opportunity to shape our future and create impact. Encouraging leadership and inspiring ideas from our people have guided us through our proud history of pioneering innovations. The Connected Customer Solutions (CCS) Global Support Coordinator plays a pivotal role in the global governance of our CCS portfolio, overseeing the entire lifecycle of our products and ensuring seamless support operations. This role involves developing and managing support concepts, monitoring portfolio performance, and driving continuous improvement initiatives to ensure our support frontline teams deliver high-quality support services. All in all, the CCS Global Support Coordinator will collaborate closely with internal teams, external manufacturers, and support agents to optimize support services and enhance customer satisfaction.

Responsibilities:

  • Assist with tests and validation during and after the concept/launch phase, ensuring alignment with company standards and customer expectations.
  • Manage support topics, processes, and documentation, ensuring accuracy, completeness, and accessibility for support agents.
  • Assure launch readiness by creating, releasing, and promoting documentation, training support agents, and populating the ticketing tool with relevant information.
  • Monitor 1st-level support performance per country/product line. Assisting them in achieving support KPIs, by intervening in critical tickets to speed up resolution, ensuring customer satisfaction, and leveraging strong analytical and problem-solving skills to identify and address technical issues and solutions.
  • Manage support topics with suppliers by aligning, and tracking support processes, warranty processes, spare part and maintenance, and service level attendance together. Collaborating with internal teams and external partners to drive continuous improvement in support operations.
  • Assure support data quality by maintaining the support data in the ticket tool and tracking 1st-level ticket handling performance to ensure accuracy and completeness. Oversee and lead the continuous improvement of ticketing handling by 1st level agents.

Profile:

  • Practical experience or academic background in dentistry, dental technology, or related fields.
  • Proficiency in Digital Dentistry technologies, particularly dental CAD/CAM systems.
  • Strong digital literacy, adept at utilizing digital tools and technologies effectively.
  • Experience in Customer Care, including customer support operations, and/or other after-sales roles.
  • Project management skills, capable of handling multiple tasks simultaneously.
  • Strong organizational abilities combined with excellent communication level, ensuring efficient management of support processes, documentation, and projects.
  • Problem-solving skills, adept at addressing complex challenges in support cases and processes, supplier relations, efficiency gain, and customer satisfaction.

Skills and Attributes

  • Fluent in English (other languages are an asset)
  • Strong analytical and problem-solving skills, with the ability to identify and address technical issues and their solutions.
  • Knowledgeable in process & documentation, process monitoring, and data analysis
  • Excellent communication and interpersonal skills, with the ability to work effectively with internal customers, as well as with cross-functional teams.
  • Strong customer focus
  • Quick learner, agile, proactive, and organized
  • Familiar/friendly with technology and software
  • Team player with an open and positive attitude as well as a high level of integrity, commitment, and ethics
  • Ability to work well under pressure and meet deadlines
  • Comfortable working within a fast-paced, global business environment and different time zones

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Employment Type: Full Time

Alternative Locations: Spain : Madrid || Germany : Munich

Travel Percentage: 0 - 10%

Requisition ID: 13341

  • Global Support Coordinator

    hace 1 semana

    Madrid, Madrid, España Institut Straumann Ag A tiempo completo

    About The RoleStraumann partners with passionate people who fit in with the agile dynamics of our sized-for-success company. People at Straumann appreciate the opportunity to shape our future and create impact. Encouraging leadership and inspiring ideas from our people have guided us through our proud history of pioneering innovations.The Connected Customer...

  • Colt Global Support Coordinator

    hace 1 semana

    Madrid, Madrid, España Brambles Group A tiempo completo

    CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more...

  • Project Coordinator

    hace 1 semana

    Madrid, Madrid, España Global Reach A tiempo completo

    Global Reach is seeking an individual to join our Ames based team as a project coordinator. The perfect candidate will have the motivation to take on multiple projects at once, while continuously providing exceptional communication both internally and externally.In this role, the Project Coordinator will be responsible for:Working with both the client and...

  • International It Support Coordinator

    hace 1 semana

    Madrid, Madrid, España Selección -It A tiempo completo

    2023 22 Jun INTERNATIONAL IT SUPPORT COORDINATOR Requisitos Mínimos: Education: Bachelor's degree or equivalent in Information Technology,Languages; English is a must.IT support experience requiredIncident escalationincident monitoringExperience in similar positionsExperience· Project coordination, project management, customer support, service...

  • International It Support Coordinator

    hace 1 semana

    Madrid, Madrid, España Selección -It A tiempo completo

    202322JunINTERNATIONAL IT SUPPORT COORDINATOR Requisitos Mínimos:Education: Bachelor's degree or equivalent in Information Technology,Languages; English is a must.IT support experience requiredIncident escalationincident monitoringExperience in similar positionsExperience· Project coordination, project management, customer support, service...

  • International It Support Coordinator

    hace 1 semana

    Madrid, Madrid, España Selección -It A tiempo completo

    Jun INTERNATIONAL IT SUPPORT COORDINATOR Requisitos Mínimos: Education: Bachelor's degree or equivalent in Information Technology,Languages; English is a must.IT support experience requiredIncident escalationincident monitoringExperience in similar positionsExperience· Project coordination, project management, customer support, service managementTechnical...

  • Digital Marketing Coordinator

    hace 1 semana

    Madrid, Madrid, España Zeta Global A tiempo completo

    Zeta Global is looking for a skilled Spanish speaker Digital Marketing Coordinator to join our EMEA Marketing team. The Digital Marketing Coordinator will be responsible for overseeing paid media campaigns, publish and review website international content, implement strategies to improve search engine visibility, develop paid search and paid social...

  • Trading Support Coordinator

    hace 1 semana

    Madrid, Madrid, España TotalEnergies A tiempo completo

    PaysEspagneLieuSpainLieu de travailMADRID-CAMPO DE LAS NACIONES(ESP)Société employeurTotalEnergies Gas & Power Limited Sucursal MadridDomaineOpérations ExploitationType de contratCDIExpérienceMinimum 6 ansAcademic Training and/or Years of Experience:Graduate or intermediate degree preferably in Business Administration or Engineering. 57 years of...

  • Coordinator, Global Recruitment

    hace 1 semana

    Madrid, Madrid, España IE University A tiempo completo

    Overview:Coordinator, Global RecruitmentWe are looking for a young professional that is passionate about Higher Education, with a diverse and international mind-set, ready to learn and work in teams at a fast paced environmentResponsibilities:The main tasks of this position include:Coordination and operations of commercial events both in-person and online....

  • Junior Business Coordinator

    hace 1 mes

    Madrid, Madrid, España Straumann A tiempo completo

    Primary Position Objectives As Junior Business Coordinator you are based in the hub of Madrid – Alcalá 544 –, Spain, reporting to the Business Coordinator, who is currently located at the Straumann HQ offices in Basel (Switzerland). In this newly created position, you will be supporting the Business Coordinator of the CCS Lead Team as well as the teams...

  • Junior Business Coordinator

    hace 3 semanas

    Madrid, Madrid, España Straumann A tiempo completo

    Primary Position Objectives As Junior Business Coordinator you are based in the hub of Madrid – Alcalá 544 –, Spain, reporting to the Business Coordinator, who is currently located at the Straumann HQ offices in Basel (Switzerland). In this newly created position, you will be supporting the Business Coordinator of the CCS Lead Team as well as the teams...

  • Support Coordinator

    hace 1 semana

    Madrid, Madrid, España Grupo Crit A tiempo completo

    Descripción:En Grupo Crit nos encargamos de unir al mejor talento con las mejores ofertas.Y en esta ocasión, te estamos buscando a tiNos encontramos en búsqueda y captura de un Support Coordinator/Coordinador de soporte con experiência y conocimientos en los siguientes ámbitos:Azure Administración básica SCCM Exchange Online Directorio activo....

  • Human Resources Coordinator

    hace 1 semana

    Madrid, Madrid, España Hilton Worldwide, Inc. A tiempo completo

    Job Description - Human Resources Coordinator (HOT0AINC) Job Description Job Number: Human Resources Coordinator (Job Number: HOT0AINC ) Work Locations Work Locations : Hilton Madrid Airport Avenida de la Hispanidad 2-4 Madrid 28042 A Human Resources Coordinator coordinates and implements department activities and projects, as assigned. Provides clerical...

  • Service Support Incident Coordinator

    hace 1 semana

    Madrid, Madrid, España BNP Paribas A tiempo completo

    Business OverviewThe BNP Paribas Group is one of the largest international banking networks, with a presence in 72 countries. The organisation is an international financial services group, with in excess of 202,000 employees with solid roots in Europe, a significant and growing presence in the Americas as well as a solid and fast-growing business in...

  • Human Resources Coordinator

    hace 2 meses

    Madrid, Madrid, España Hilton Madrid Airport A tiempo completo

    A Human Resources Coordinator coordinates and implements department activities and projects, as assigned. Provides clerical and office support and assistance to department management.

  • Coordinator Gri Community

    hace 1 semana

    Madrid, Madrid, España Global Reporting Initiative A tiempo completo

    Job description:Start Date: A.S.A.P., 40 hrs p/w. (hybrid/remotely, 43 days leave per year including public holidays)Location: Madrid preferred locationContract: 1 year initially - extension by mutual consentPosition summary and job purposeAre you passionate about sustainability and eager to be part of a team that is working to drive transparency and...

  • Business Operations Coordinator

    hace 1 semana

    Madrid, Madrid, España GLOBAL SAVINGS GROUP A tiempo completo

    About this role: We are looking for a Business Operations Coordinator (m/f/d) for the NL & Nordic markets in Amsterdam, who is responsible for the execution of various business operations activities on our channels within the markets. The focus of this position is to improve the flow of efficiency across teams and to enhance customer...

  • Business Operations Coordinator

    hace 2 semanas

    Madrid, Madrid, España GLOBAL SAVINGS GROUP A tiempo completo

    About this role: We are looking for a Business Operations Coordinator (m/f/d) for the NL & Nordic markets in Amsterdam, who is responsible for the execution of various business operations activities on our channels within the markets. The focus of this position is to improve the flow of efficiency across teams and to enhance customer...

  • Gb Lounge Madrid Coordinator

    hace 1 semana

    Madrid, Madrid, España Global Blue A tiempo completo

    GB Lounge Madrid Coordinator page is loaded GB Lounge Madrid Coordinator Apply locations Spain - Lounge Madrid time type Full time posted on Posted 30+ Days Ago job requisition id JR Job DescriptionTitleJob Title: GB Lounge CoordinatorBusiness Unit/Function: CommercialReports to: GB Lounge ManagerLocation: Country GB Lounge locationsNature and aim of the...

  • Global Recruiter

    hace 1 semana

    Madrid, Madrid, España Global Wind Service A tiempo completo

    We are currently looking to appoint a Global Recruiter in our HR business unit. This role can be based out of Madrid(Spain) and will be responsible for ensuring fast turnaround during the recruitment of Wind Turbine Technicians. Being an integral part of our Global HR Team, this role will support in ensuring continuous improvement of all aspects of our...