AI Platform Engineer
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Funciones:
Desarrollar y mantener las integraciones entre CRM, plataforma de telefonía cloud y los agentes de IA — desde el diseño del contrato hasta el código en producción. Definir la estrategia de integración más adecuada en cada caso, con criterio técnico sobre mantenibilidad y acoplamiento a largo plazo. Diseñar contratos de integración robustos con los backends de producto, asegurando desacoplamiento y versionado. Evaluar y seleccionar plataformas con criterio de independencia de vendor y sostenibilidad técnica. Documentar las decisiones de arquitectura y gestionar la deuda técnica de las integraciones que desarrolla. Desarrollo de APIs REST y contratos de integración production-grade en entornos distribuidos. PostgreSQL u otras bases de datos relacionales — criterio sobre estrategias de acceso e integración. Capacidad de tomar decisiones técnicas con impacto a largo plazo y defenderlas con argumentos. Valorable Experiencia con al menos dos plataformas de contact center, CRM enterprise o plataformas de telefonía cloud — no importa cuáles, importa haber resuelto integraciones complejas sobre ellas. Experiencia con agentes LLM o arquitecturas de IA conversacional en producción. Conocimiento o experiencia con Model Context Protocol (MCP) para construir conectores de IA estandarizados. Conocimiento de mensajería asíncrona (Kafka, RabbitMQ, event-driven webhooks). Experiencia en contact centers del sector financiero o bancario. Flexibilidad horaria. Modelo de trabajo híbrido. Jornada intensiva en los meses de verano.
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