Account Manager Support

3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. TravelPerk is a global travel and expense management platform. Its all-in-one platform gives travelers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone. TravelPerk has industry-leading travel inventory alongside powerful management features, 24/7 customer support, state-of-the-art technology, and consumer-grade design. Founded in 2015 and headquartered in Barcelona, we’ve grown to over 1,800 people across Europe and North America. In 2022 we became a ‘unicorn’ and in 2025, we raised Series E funding at $2.7 billion valuation, alongside our acquisition of Yokoy, to become the leader in integrated travel and expense management. We’ve beenWinning awards too. Since 2023, we’ve been voted one of the best places to work, one of thefastest-growing apps and tech companies, and a leading pioneer of business travel. These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to get the most out of their travel. Hear more about TravelPerk. The role: At TravelPerk, our customers' happiness is at the heart of our success. As an

Account Manager Support DACH , you'll be pivotal in ensuring our customers in the DACH region feel supported, valued, and wowed by our service. This role is a perfect fit for a proactive problem-solver with a knack for building trust, who's excited by the challenge of increasing both customer satisfaction and account growth. What you will do: Manage a portfolio of longtail customers

by expertly handling a high volume of inbound messages. This is a rather reactive role where your ability to solve problems quickly and effectively will be key. Act as TravelPerk’s biggest advocate within your clients and your clients' biggest advocate within TravelPerk. You’ll be the first one to address any issues, get support from our technical teams, and educate your clients on new product features. Identify common problems

across your accounts and

develop efficient processes

to manage a large inbound message flow. You'll be instrumental in ensuring repeated issues are not happening. Gain a deep understanding of TravelPerk products to fully appreciate each stage of the customer journey. Unlock hidden potential and grow partnerships

by identifying opportunities for growth within your portfolio of accounts. What we would like: Native or advanced level of German and fluent English. Interest in the Travel industry and/or SaaS products. A

self-starter

who thrives in a

fast-paced, high-volume environment . Customer-focused with a passion for problem-solving . A Team Player, keen to collaborate

with cross-functional departments to resolve issues and improve processes. Eager to create efficiencies

and

open to incorporating AI and other tech

to streamline your work. Basic commercial acumen to identify growth opportunities. Last, but not the least - we are looking for

motivation and hunger to learn Your Career at TravelPerk This role is a fantastic

entry point into account management . It's designed to build a strong foundation in a dynamic environment. You'll gain hands-on experience in customer relationship management, problem-solving, and process optimization, all essential skills for a successful career. At TravelPerk, we are committed to fostering internal growth. We believe that our best leaders are those who have a deep understanding of our customers' needs. As you excel in this role, you will have the opportunity to

grow into more strategic account management positions

and other roles within the company. A competitive compensation package, including equity in TravelPerk; Generous vacation days so you can rest and recharge; Health perks such as private healthcare or gym allowance, depending on your location; A mental health support tool for your wellbeing; VolunteerPerk - 16 paid hours per year to volunteer for a cause of your choice; "Work from anywhere" in the world allowance of 20 working days per year; IRL English or Spanish Lessons are held in the Barcelona office; Parental leave: 12 to 16 weeks after 6 months, based on location and eligibility factors. How We Work Our Vision is for a world where TravelPerk is the platform for human connection in real life (IRL). We take an IRL-first approach to work, where our team works together in person

3 days a week . For roles in Customer Care, this can be up to 5 days per week in the office. As such, this role requires you to be within commuting distance of our hubs. We fundamentally believe in meeting in real life to improve connectivity, productivity, and creativity, ultimately making us a great workplace. At TravelPerk, we prioritise experience and potential over academic qual