Solutions Analyst

About Us Vinarchy. Redefining Wine.

Established in 2025 following the merger of Accolade Wines and Pernod Ricard Winemakers, Vinarchy is an exceptional global wine company committed to redefining wine.

Crafting extraordinary wines in Australia, New Zealand, Spain, Italy, South Africa, Chile and the United States, and sharing them in almost every corner of the world, we are relentlessly innovative, ambitious and imaginative at every stage from grape to glass.

About the role The Solutions Analyst, West supports the delivery, stability, and continuous improvement of business applications across multiple functional domains. The role partners closely with stakeholders across EMEA and The Americas to understand operational needs, identify opportunities for improvement, design and deliver solutions, and manage projects and initiatives from inception through to BAU transition.

This role focuses on execution, cross-functional alignment, and continuous optimisation of operational systems to deliver reliable and scalable business outcomes and requires strong analytical capability, advanced problem-solving skills, and the ability to influence and guide stakeholders while ensuring technology solutions deliver measurable business value.

Key Responsibilities Include: Strategic

Analyse and translate business processes and technical functions into actionable insights that support strategic decision-making and performance improvement.

Identify and recommend opportunities for process optimisation, system enhancement, and broader business value creation.

Act as a key liaison between the Solutions team and business stakeholders, ensuring operational systems are effectively supported, maintained, and continuously improved.

Drive digital uplift by championing the adoption of new technologies, digitisation of processes, and capability-building across the business.

Leadership

Promote a culture of collaboration, innovation, and continuous improvement within the Solutions team and across business units.

Lead and deliver internal training on new features, enhancements, and solutions to end users to embed new ways of working.

Functional

Conduct advanced analysis of business processes, systems, and data to identify inefficiencies, risks, and improvement opportunities.

Conduct requirements gathering with business stakeholders and documentation, ensuring clarity, accuracy, and alignment with business objectives.

Apply and champion iterative analysis and delivery methodologies (use cases, user stories, requirements matrices, mock-ups, etc.).

Collaborate with developers, testers, and operational teams to clarify requirements to ensure successful delivery.

Produce high-quality documentation including requirements, process maps, functional specifications, and user guides.

Design and recommend innovative, scalable solutions to business challenges, incorporating process improvements, new system capabilities, and enabling technologies.

Operational

Develop and document solution support processes, service levels, escalation paths, categorisation standards, and reporting frameworks in collaboration with the Solutions team.

Manage and resolve complex business application service requests and incidents, providing 2nd and 3rd level support.

Support multiple functional areas including Operations, Order to Cash, and adjacent business processes.

Ensure timely and clear communication to users and leaders regarding incident status, risks, and impacts.

Proactively engage with stakeholders and SMEs to identify and address issues, offering forward-thinking solutions that enhance operational effectiveness.

Support planning, testing, and execution of application upgrades, patches, and enhancements.

Support and manage minor projects and initiatives, ensuring defined outcomes, stakeholder engagement, delivery milestones, and smooth transition to BAU.

Design, deliver, and embed new solutions and system enhancements, ensuring business readiness and adoption.

Administrative

Prepare professional project and operational documentation including agendas, presentations, SOPs, RACIs, and functional specifications.

Maintain and improve the IT documentation repository, ensuring content is accurate, current, and user-friendly.

Provide accurate and reliable effort estimates to support planning, resource forecasting, and demand management.

Deliver regular status updates, manage stakeholder expectations, and ensure transparency of progress, risks, and dependencies.

What You'll Bring:

3-5+ years’ experience as a Business Analyst, preferably in complex solution environments.

Demonstrated ability to quickly learn new tools and platforms, connect digital systems t