Senior Specialist, Implementation Engineer

Hace 6 días

Catalonia, Catalonia, España Checkout.com Jornada completa
How you'll make an impact
* Provide technical support to merchants during their implementation of Checkout.com payment processing technology
* Answer all merchants’ integration related questions, including but not limited to configuration, debugging, documentation, testing, go-live support, and post-live support
* Manage incidents as related to the integration (investigation, troubleshooting, escalation, resolution, reporting, time tracking and analysis of incidents)
* Collaborate and partner with internal teams such as Merchant Configuration, Sales, Account Managers, and Merchant Care, to resolve issues during customer trials, integrations, or post-implementation support
* Interact with the Product teams to pinpoint improvement ideas
* Advise Manager on issues which impact customer satisfaction and provide recommendations for appropriate actions
* Ability to multitask with multiple projects and integrations of customers
* Maintain/update existing libraries/plugins used in integrations Qualifications
* Technical support experience in a Tech/FinTech company
* Have payments experience would be advantageous
* Understanding of API, REST, webhooks and logs is required
* Strong coding skills in at least one of these languages: Java, Javascripts, PHP, Python, Go, C#
* Experience with Node.js, React is a plus
* Knowledge in iOS/Android is a plus
* Excellent communication skills, ability to build and maintain strong relationships
* Ability to work in a customer-focused and target-driven environment
* Fluency in Spanish and English. Any other languages are a plus