Dutch-Speaking Technical Customer Support Specialist

Hace 3 días
Valencia, Valencian Community, España Kats Recruitment Jornada completa
Dutch-Speaking Technical Customer Support Specialist Are you fluent in Dutch with a natural affinity for computer technology, digital hardware, and device troubleshooting? We are seeking detail-oriented, customer-focused professionals to join our technical service desk in Valencia or Barcelona supporting consumer and business clients of a leading global Personal Computing and Printing technology manufacturer. In this role, you will assist Dutch-speaking users with hardware diagnostics, software setup, printing solutions, and warranty management. The Role Technical Advisory & Diagnostics: Assist Dutch-speaking clients via phone, email, and live chat with hardware, software, printing, and laptop/desktop configuration inquiries. Troubleshooting & Resolution: Walk users step-by-step through technical diagnostics, driver installations, network/Wi-Fi connection setups, and firmware updates. Warranty & Repair Management: Log hardware defects, process warranty claims, issue return authorizations, and coordinate replacement parts or repair technician dispatches. Documentation & Escalation: Maintain precise ticket records in CRM systems and escalate complex hardware failures or enterprise network issues to Level-2 engineering teams. Working Model & Location

Location:
Valencia or Barcelona, Spain . Work Model: Modern Office-based setup Relocation Support: Full Relocation Package Included (for candidates relocating from abroad). Relocation & Accommodation Package Relocation Reimbursement: Flight ticket reimbursement following the successful completion of the probation period. Administrative Setup: Full hands-on assistance with local Spanish administrative procedures

What We Offer

Salary:
Highly competitive base salary tailored to Dutch technical profiles, plus language allowances and performance bonuses.

Benefits:
Private health and dental insurance, meal allowance vouchers, and paid corporate hardware/software training. Workplace Perks: Vibrant office environment featuring collaborative spaces, regular social activities, and modern breakout zones. Career Growth: Clear advancement paths into Tier-2 Technical Support, Quality Assurance, Team Leadership, or Technical Account Management. Requirements Language

Skills:
Native or Near-Native proficiency in Dutch (C1/C2) with good working proficiency in English (B2) . Eligibility: Must hold an EU/EEA Passport or a valid Spanish Work/Residence Permit . Technical Aptitude: Strong familiarity with Windows/macOS operating systems, basic computer hardware architecture, network connectivity, and peripheral devices. Soft

Skills:
Patient communication style, strong structured problem-solving skills, and a customer-first mindset. Shift Availability: Willingness to work standard operational shifts. Ready to start a rewarding technical support career in Spain? Submit your CV in English or Dutch today

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