Head of Operations

Mexico City · Full-time · Relocation required · Reports to the Global Head of Operations (Barcelona)

Relocation to Mexico City This role is based in Mexico City and requires relocation. The hub is there, the team is there, and proximity is the whole point of the position. We'll support your move.

You'll travel regularly to Barcelona to stay close to the global teams, and across the region — LatAm and the US — as the work requires.

About Innovamat Innovamat is an educational organization specialized in mathematics teaching. Founded in Barcelona in 2017, Innovamat provides schools with a comprehensive, evidence-based mathematics program spanning from Early Childhood Education through Secondary School, developed together with leading experts in mathematics didactics, cognition, and neuroscience.

The program integrates curriculum, teacher training, assessment, and intervention into a single coherent system. Present in 9 countries and serving more than 720,000 students, Innovamat is one of the few organizations in the sector with efficacy data independently validated by external research institutions. It is also the first non-U.S. organization to successfully complete the California State Board of Education's adoption process for a core mathematics curriculum.

About the Role and Why It’s Special Innovamat runs operations centrally. Supply chain, internal systems, revenue analytics and support engineering all live at headquarters in Barcelona, and they serve all nine countries. That's a deliberate choice: it's how we stay efficient and how a good practice invented in one market reaches the other eight.

But some things cannot be run from nine time zones away. Over the last few years we've placed people in Mexico as needs appeared — first a support specialist, then logistics, then post-sale operations, then legal. What started as a handful of individual hires is now a real operations hub serving all of LatAm and the United States. It has grown into a team that needs a single leader on the ground.

This role is that leader. Based in Mexico City and reporting directly to our Global Head of Operations in Barcelona, you will own operations across the Americas: lead the local team, act as the operational counterpart for the region's business leadership, and make sure the way we run things globally actually works in the markets furthest from headquarters.

The Team You'll Lead A multidisciplinary operations team based in Mexico City, serving LatAm and the United States:

Customer Support — our in-house squad resolving technical and logistics incidents across the region

Logistics — controlling last-mile delivery across every country in the region

Operations Engineering — the systems and processes behind everything that happens after a school says yes: orders, invoicing, deliveries, licences and access

Legal - managing contracts and local compliance across every country across LatAm and the US

Finance Operations - running invoicing, payments and collections for the region, in the right time zone and aligned with local tax requirements

Each of them is functionally connected to a global discipline led from headquarters, and each works daily with country managers and regional leadership. You'll be the person who makes the whole thing work as one.

What You'll Own Think of our operations as a matrix. The

horizontal

lines are global disciplines — production and purchasing, logistics, planning, operations engineering, revenue analytics, support — each led from Barcelona and each serving every market. The

vertical

lines are regions: Europe, Spanish LatAm, Brazil, the United States.

You own the American verticals. Your job is to make sure that the wheel those global disciplines turn actually turns well when you look at it from these regions. You dont need to build every solution yourself, but you need to see it and turn it into a clear request for the teams who can.

Concretely, that means three things.

1. Lead the team, in person.

These are people with real weight in the company, and today they get their leadership over video calls at odd hours. You'll give them what distance cant: context, direction, growth, and someone who notices when something is off before they have to say it. Hallway conversations, difficult feedback, career paths, day-to-day unblocking.

2. Be the operational reference point for the region.

Country managers and regional leadership need a counterpart who understands operations end to end — supply chain, logistics, finance operations, support — and who can turn "we're going to need this" into something headquarters is already preparing.

A live example: we're piloting new products in the US. Product has delivery deadlines, the material has to be produced, shipped and cleared into the U