Customer Experience Specialist
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Location:
Remote, Spain Employment type: Full-time DUTIES AND
RESPONSIBILITIES:
Manage customer interactions through various communication channels (phone, email, chat, or CRM systems), ensuring timely and accurate responses Process customer orders, quotations, and inquiries accurately using designated company systems (e.g., ERP or CRM tools) Provide product information and basic technical support to assist customers in identifying appropriate products or services for their needs Track and communicate order status, including delivery schedules, updates, and any delays, to maintain transparency and trust with customers Collaborate with internal departments such as logistics, sales, and technical support to resolve customer issues efficiently Maintain up-to-date and accurate records of all customer interactions, transactions, and service requests Follow established service standards, procedures, and escalation protocols to ensure quality and consistency Identify opportunities to improve customer satisfaction, operational processes, and overall service delivery.
REQUIREMENTS:
Native / fluent in Flemish , both verbal and written. Proficiency in English (minimum B2 level) High school diploma or equivalent; higher education or vocational training in business, communication, or a related field is an advantage Proven experience in customer service, or a similar client-facing role Proficiency in customer management systems (e.g., CRM platforms) and familiarity with enterprise software (such as SAP or similar systems) Strong communication and interpersonal skills, with a customer-focused and solution-oriented approach Ability to multitask, manage priorities, and maintain accuracy under pressure Basic technical understanding or interest in products/services relevant to the company’s field Commitment to continuous learning, adaptability, and collaboration in a fast-paced environment Be set up and living in Spain, with your NIE and remote work set up. OFFER: Excellent remuneration package based on experience, skills and performance Working schedule: Monday to Friday, 9-18hr Be part of a dynamic and creative team with positive and friendly atmosphere Guidance and tools to reach career potential.
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