Technical aftersales manager

• Automotive Industry
• New creation position

Automotive company

• Lead dealer technical support activities (hotline, case management), manage Technical Service Bulletins, and escalated complex technical issues to HQ.
• Serve as the primary technical contact for the dealer network.
• Implement and control warranty policies, analyse warranty trends, and support dealers in correct warranty processes and compliance.
• Deploy the technical training strategy for Spain, covering new models, EVs, and ADAS.
• Ensure certification, launch readiness, and training quality through external training partners.
• Coordinate recalls and service campaigns, ensuring clear dealer communication, correct execution, completion monitoring, and reporting to HQ and authorities.
• Conduct workshop audits, assess compliance with service and safety standards, identify gaps, and drive corrective actions with dealers.
• Manage outsourced technical training providers, ensuring alignment with curricula, quality standards, budgets, and KPIs.

Responsible for aftersales technical and operational performance of the Spanish dealer network.