Graduate CRM Executive

We are Merlin Digital Partner , a leading consultancy specializing in IT and digital talent acquisition with over 10 years of experience. Our partner is a fast-growing healthtech company founded in Barcelona and headquartered there with more than 1,000 employees We’re looking for a CRM Manager to take full ownership of our HubSpot ecosystem and transform patient and lead data into meaningful, actionable insights. This role goes far beyond executing campaigns — it’s focused on building the data infrastructure and reporting capabilities that empower our commercial and operations teams to make faster, smarter decisions. You will act as the main point of contact for CRM data quality, pipeline tracking, and analytics across multiple markets. Working closely with Sales, Marketing, Operations, and Finance, you’ll ensure HubSpot remains the single source of truth — delivering data that is accurate, up-to-date, and genuinely useful for decision-making.
• Own HubSpot administration — manage properties, objects, workflows, lifecycle stages, and lead scoring across markets. Drive data quality — establish and enforce data governance standards. Build automated validation rules so bad data doesn’t enter the system in the first place
• Identify trends, flag anomalies, segment audiences, and present recommendations that influence commercial decisions
• Support integrations — work with Product and Engineering to maintain integrations between HubSpot and internal systems (clinic management, finance, patient app). Troubleshoot data flow issues
• Enable teams — train Sales, Marketing, and Ops on HubSpot best practices. Be the internal expert people come to when they need CRM support
• Optimise the funnel — use CRM data to identify drop-off points and conversion opportunities across the patient journey, from first enquiry to treatment start

Experience:
3–5 years of practical experience with HubSpot, including managing it at scale (Marketing Hub, Sales Hub, and/or Service Hub). Analytical

Skills:
Strong data-driven mindset, with the ability to build custom reports, handle large datasets, and communicate insights to non-technical audiences. Data Governance: You have a low tolerance for poor data quality and have implemented processes to maintain clean, reliable CRM data Solid understanding of APIs, integrations, and data flows between systems. Communication: Able to clearly translate data into actionable insights for stakeholders at all levels. Fluent English is required; Spanish is a strong plus Coffee and fruits every morning, access to a free gym, rooftops