Customer Support Agent- IT

Customer Support Agent — Italian Market As part of our international Customer Support Team , you’ll be the voice of SumUp for our Italian-speaking merchants , helping entrepreneurs solve problems, grow their businesses, and make their lives a little easier every day. This is more than a support role — it’s an opportunity to make a real impact , develop your skills in fintech and customer experience , and grow within one of Europe’s most dynamic tech companies.   Be the first point of contact for our Italian merchants — helping them succeed with empathy, patience, and a problem-solving mindset. Manage, prioritize, and resolve customer requests efficiently through calls, emails, and chats. Deliver a best-in-class customer experience across a range of topics (Banking, Invoicing, CNP, and more). Continuously learn about our products and services to provide accurate, up-to-date support. Fluent in Italian and English (C1 or above) — communication is your superpower. Curious and eager to learn — whether it’s new tools, fintech trends, or customer engagement strategies. Excited to join an office-first culture in Barcelona, where collaboration and growth go hand in hand. We’ll give you the tools, training, and community to build your career in tech and customer experience from day one. A dedicated €2,000 annual learning & development budget — invest in courses, conferences, or certifications that excite you. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.