Technical Account Manager EMEA

Technical Account Manager – EMEA

Radware Post Sales organization is looking for a top-notch, energetic, effective, and willing to engage Technical Account Manager - to take a holistic responsibility on the technical execution and success of Radware's strategic customers in EMEA, CALA and APAC. The TAM is working with our customers, leading Radware security portfolio architecture and maintenance according to the best practices, cooperates daily with Professional Services Engineering, Global Support, Cloud Operation, R&D and Product Management teams inside Radware, to ensure customers gains the best value and service. The position location is in Spain or Romania.

What you will do?

• Owning Customers Post Sales relationship
• Establishing and maintaining strong working relationships with key internal and customer personnel to work effectively
• Participating in Customers onboarding to Radware services
• Analyzing Customer needs and developing strategies to ensure Customers satisfaction
• Deep understanding of customer technical requirements and customizations
• Cooperating with different departments in Radware internally (Support, Cloud, Professional Services, R&D), to ensure customers gain the best value and service
• Advocating owned accounts internally and managing the escalation process
• Performing high touch meetings with Customers and providing operational and security reporting
• Performing Radware solutions tuning and maintaining configuration and software best practices
• Strong customer-facing mindset, with excellent communication and relationship-building skills and the ability to build trust and lasting customer relationships.
• Collaborating closely with the Pre-Sales Engineering team and Sales to also identify new business opportunities and deliver technical solutions that meet customer needs.

What do you need to succeed?

• At least 5 years industry-relevant, Networking and Security integration/maintenance work experience
• Strong hands-on experience in DDoS protection, alongside solid knowledge of networking, routing, switching, firewalls, IDS/IPS, network protocols and application security (Layer 7).
• Strong presentation skills, communication and interpersonal skills – written and verbal
• Fluent English communication – written and verbal
• Solid organizational skills including attention to detail and multi-tasking
• Willingness to travel occasionally, if required by business and customer needs.
• Flexibility to occasionally support customers outside of standard working hours when needed, ensuring a high level of service across our global customer base.

Qualifications - External

We will be happy if you also have:

• Technical Project Management or Pre-Sale Engineering experience
• Familiarity with Web Application Firewall attack mitigation solutions
• Certifications that confirm the network and security related skill

Primary Location

ES-ES-Madrid

Work Locations

Radware Spain, Madrid

Job

Technical Support