Consultant (Veeva / Salesforce)

Omega CRM Consulting is looking for a Consultant/Business Analyst that would like to collaborate with one of the top global pharmaceutical companies.

Main Responsibilities

• Act as OPU Champion in Spain for Vault MLR issues.
• Serve as Veeva Vault Corporate Representative in Spain.
• Handle incident management for Vault.
• Oversee management of Vault Spain users.
• Manage new Vault releases and demands.
• Manage Corporate Vault requirements and actions requested by Corporate
• Vault.
• Communicate Vault MLR bridge between Corporate and Spain users.
• Provide training to local Spain users on new releases.
• Manage Spain Vault MLR teams.
• Coordinate with Compliance Medicine on Vault MLR topics.
• Provide Veeva CRM support, including survey management.
• Manage technical incidents at the DataSteward level.
• Manage local BIConnection tool.
• Manage and participate in Business Solutions projects.

Requirements

• +3 years of proven experience in business Analysis and technical support within IT environments.
• Client-Facing & Interlocution: Proven experience in client-facing roles, acting as a key point of contact to translate business requirements into technical solutions and bridge communication between Corporate entities and local business teams.
• Technical Skills: Strong proficiency in SQL, Salesforce Inspector, and advanced Excel.
• Process & Frameworks: Solid knowledge of process and procedure management, alongside practical experience working with Agile methodologies.
• Industry Experience: Proven background and domain knowledge within the pharmaceutical sector.
• Soft Skills: Demonstrated ability to drive cross-functional teamwork, manage conflict and priorities, adapt to change with an innovative mindset, and thrive in international environments.
• Languages: Advanced English proficiency (C1 level minimum), both written and spoken.

Desirable / Value-Add Skills (Pluses)

• Salesforce & Veeva Expertise: Hands-on knowledge of Salesforce ecosystem and Veeva Vault platform is a strong plus; experience with other Salesforce Clouds is highly welcome.
• ITSM Tools: General knowledge or familiarity with ServiceNow

What do We offer

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
• Home Office.
• Flexible retribution (public transport ticket, Ticket restaurant, …).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in

accelerating the Business Experience (BX) of our clients through customer-centric

solutions, technology, and data – all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM)

agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that

integrate media, creativity, content, technology, and strategy to deliver real business

impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities,

and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce

ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate,

Education, and Non-Profit, delivering omnichannel experiences in Customer Service,

eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards

such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values: #Talent,

#Flexibility, #Commitment, and #Innovation. We grow #Together.