Junior Account Manager – Demand
Hace 3 semanas
España
HyperGuest
Jornada completa
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About HyperGuest HyperGuest builds the technology powering hotel and travel-partner connectivity for the international travel industry. We're growing fast, and we're hiring a Junior Account Manager to support our account management team as we expand. About HyperGuest HyperGuest builds the technology powering hotel and travel-partner connectivity for the international travel industry. We're growing fast, and we're hiring a Junior Account Manager to support our account management team as we expand. The Role As Junior Account Manager, you'll support the day-to-day relationship management of a portfolio of customer accounts, working closely with a senior Account Manager. You'll be a point of contact for routine account needs and help keep operations running smoothly across departments. This is a good entry point into travel-tech account management, with room to take on more account ownership as you build up experience. Responsibilities
* Support day-to-day account relationships for a portfolio of customers, under guidance from a senior team member
* Monitor account performance (volume, revenue, contract values) and flag notable trends or issues to the team
* Maintain regular communication with accounts to support connectivity and identify potential opportunities
* Support the contracting process between travel partners and hotels and data accuracy
* Handle first-line customer service requests; elevate complex issues to senior Account Managers or other departments
* Keep CRM records accurate and up to date Requirements
* 1 year experience in travel, travel-tech, hotel online distribution, or a related customer-facing role
* Some exposure to sales or account management concepts
* Organized, proactive, and eager to learn
* Comfortable working toward targets with support from the team
* Familiarity with Google Suite (Gmail, Drive, Docs, Slides, Slack)
* Basic MS Excel skills, with willingness to build these up quickly
* Excellent English; other languages a plus
* Good communication skills and a team-player attitude
* Self-starter mindset
* Nice to have: exposure to CRM tools (Zoho, Salesforce, or similar); familiarity with reading system logs #J-18808-Ljbffr
* Support day-to-day account relationships for a portfolio of customers, under guidance from a senior team member
* Monitor account performance (volume, revenue, contract values) and flag notable trends or issues to the team
* Maintain regular communication with accounts to support connectivity and identify potential opportunities
* Support the contracting process between travel partners and hotels and data accuracy
* Handle first-line customer service requests; elevate complex issues to senior Account Managers or other departments
* Keep CRM records accurate and up to date Requirements
* 1 year experience in travel, travel-tech, hotel online distribution, or a related customer-facing role
* Some exposure to sales or account management concepts
* Organized, proactive, and eager to learn
* Comfortable working toward targets with support from the team
* Familiarity with Google Suite (Gmail, Drive, Docs, Slides, Slack)
* Basic MS Excel skills, with willingness to build these up quickly
* Excellent English; other languages a plus
* Good communication skills and a team-player attitude
* Self-starter mindset
* Nice to have: exposure to CRM tools (Zoho, Salesforce, or similar); familiarity with reading system logs #J-18808-Ljbffr