Customer Care
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* Managing customer and dealer enquiries by phone, email and ticketing systems
* Taking full ownership of cases and ensuring they are followed through to resolution
* Identifying issues, defining next steps and coordinating the appropriate actions
* Providing customers with clear and timely communication throughout the process
* Handling orders, deliveries, invoices, order changes and webshop-related enquiries
* Providing first-line technical support on product use, maintenance and basic troubleshooting
* Assessing whether issues can be resolved remotely or require technical intervention
* Coordinating with service partners and dealers when required
* Supporting internal Sales and other teams with customer and order-related topics
* Working with ERP and ticketing systems and maintaining accurate case documentation
* Contributing to the continuous improvement of Customer Care processes and ways of working We are looking for someone who is hands-on, structured and solution-oriented, and who enjoys combining customer interaction with technical problem-solving. You have:
* Previous experience in Customer Service, Customer Care or a similar customer-facing role
* A practical technical understanding, ideally within a mechanical, industrial or basic electrical environment
* The ability to manage multiple topics simultaneously in a structured way
* Strong communication and customer service skills
* A reliable and proactive approach, with a strong sense of ownership
* Experience with an ERP or ticketing system is a plus
* Spanish, Italian and English are required
* Polish would be an advantage.
* Additional languages such as Dutch and/or Turkish are also highly valued. You will join an international and growing company in an entrepreneurial, low-hierarchy environment where ideas can quickly turn into action. This is an opportunity to take a central role in developing a unified Customer Care function across Central Europe, with real responsibility and visible impact. #J-18808-Ljbffr
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