Senior Account Manager

GR8_TECH builds B2B iGaming platforms for operators who play to lead. We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions. With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos. Our ambition drives us. Our people make it real. If you’re a challenger in spirit and a champion in action — join us. Why This Role Exists This role exists to protect, stabilize, and scale our high-value B2B platform partnerships. You’ll help us hit our long-term net revenue retention goals by turning complex iGaming client relationships into predictable, high-growth revenue streams while ensuring our product roadmap matches real market needs. What You’ll DriveStrategy & Business Growth
* Own commercial growth plans and run regular business reviews to align on client goals, execute commercial renewals, and identify upsell/cross-sell opportunities.
* Defend and negotiate complex commercial proposals—including discounts, SLA compensations, and renegotiations—balancing client satisfaction with company profitability.
* Analyze client ROI using CRM and BI data tools to proactively uncover unmapped revenue opportunities and optimize product adoption. Client Advocacy & Discovery
* Translate client business metrics and organizational structures into actionable product and operational feedback for internal GR8_TECH teams.
* Ambassador the customer's goals internally, while remaining realistic about platform capabilities and highlighting churn or integration risks early.
* Gather raw customer feedback through direct communication and structured satisfaction surveys to continuous platform development. Delivery & Operational Excellence
* Drive smooth platform onboarding for newly signed accounts, guiding them through the initial configuration phase.
* Unblock operational jams across Legal, Compliance, Finance, Product, and Support teams to keep the client experience frictionless.
* Track, follow up, and systematically document all client requests and feature updates inside CRM, JIRA, and Confluence. Cross-Team Leadership & Expertise Transfer
* Mentor and upskill internal team members, leading training sessions for new joiners and setting up peers for successful client‑facing presentations.
* Deliver crisp product upgrade presentations to clients, ensuring they understand our development roadmap and know how to use new functionalities. What Makes You a GR8 FitMust-Have
* 3+ years of experience in iGaming (either as an Account Manager or in a similar client‑facing platform role).
* Advanced commercial negotiation skills with a proven ability to build, explain, and defend financial proposals internally and externally.
* English proficiency at B2 level or higher.
* Deep structural understanding of the iGaming landscape, including operators' gaming sites, operational bottlenecks, and marketing challenges.
* Solid technical literacy—understanding the software development life-cycle (SDLC) and release management enough to talk to developers and explain timelines to clients.
* Deep familiarity with account planning (CRM/BI) and experience with project tools (JIRA, Confluence, Miro, Asana).
* Resilience and empathy in communication.
* A strong problem‑solving mindset with the ability to handle unfamiliar tasks or systems.
* Excellent time management skills and ability to prioritize effectively. Nice-to-Have
* Experience training or mentoring junior Account Managers.
* Advanced skills in Microsoft Office (Excel modeling, PowerPoint client pitches).
* A strong network of existing operator contacts in the iGaming industry. Why You’ll Love Working Here Benefits Cafeteria — annual budget you allocate to: Sports
* Medical
* Mental health
* Home office
* Languages. Work-life & support
* Paid maternity/paternity leave + monthly childcare allowance.
* 20+ vacation days, unlimited sick leave, emergency time off.
* Remote-first + tech support + coworking compensation.
* Team events (online/offline/offsite).
* Learning culture with internal courses + growth programs. Our Culture & Core Values GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back. FUELLED BY TRUST: we’re open, honest, and have each other’s backs. OWN YOUR GAME: we take initiative and own what we do. ACCELER8: we move fast, focus smart, and keep it simple. CHALLENGE ACCEPTED: we grow through challenges and stay curious. BULLETPROOF: we’re resilient, ready, and always have a plan. #J-18808-Ljbffr