After Sales
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Location:
Costa Del Sol-Alcaidesa Siga leyendo para descubrir lo que necesitará para tener éxito en este puesto, incluyendo habilidades, cualificaciones y experiencia.
Role PurposeThe After Sales Coordinator (fluent in English and Spanish) is the primary point of contact for new homeowners once a property purchase is finalised. Your mission is to ensure a seamless transition from "sold" to "settled," managing the snagging process, coordinating repairs, and maintaining the developer’s reputation for excellence.
Key Responsibilities
Relationship Management: Act as the dedicated liaison between homeowners, site managers, and sub-contractors and our own internal staff The "Snag" Master: Coordinate and track the completion list of minor defects, ensuring all issues are resolved in a timely manner and keeping all stakeholders informed Handover Coordination: Organise and occasionally lead home demonstrations, ensuring owners understand how to operate their new home’s systems. Administrative Excellence: Maintain an impeccable database of homeowner records and maintenance schedules. Contractor Liaison: Schedule and oversee remedial works, ensuring contractors are briefed and work is completed to a high standard. Feedback Loop: Collect and analyse customer satisfaction data to help the construction team improve future builds. Requirements & Skills The "Organiser" DNA: You live for a well-maintained spreadsheet. You can juggle 20+ moving parts without dropping the ball.
Experience:
Previous experience in property development, estate agency, or high-end hospitality is highly preferred. Communication: Exceptional verbal and written skills. You can deliver bad news (like a delay) with empathy and professionalism. xlqxfvg Technical Literacy: Familiarity with property management software or an enthusiasm to learn Problem-Solving: A proactive "get it done" attitude when a contractor doesn't show up or a pipe leaks. #J-18808-Ljbffr
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