Customer Service

Hace 2 días

Gijón, Principado de Asturias, España NRF (Nederlandse Radiateuren Fabriek) Jornada completa

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This role is based in Valencia and is part of the Customer Service team for the Iberia region. The position is focused on delivering a high-quality service to customers while ensuring efficient order management and coordination with internal and external stakeholders. The role plays a key part in ensuring customer satisfaction, operational accuracy and compliance with agreed service levels, contributing to the overall performance of the Iberia business. WHAT ARE YOU GOING TO DO?
* Manage customer orders from receipt to delivery, ensuring accuracy and timeliness.
* Act as the main point of contact for customers.
* Coordinate with internal departments such as Sales, Logistics, Supply Chain and Finance.
* Monitor order status, deliveries and potential incidents, proactively communicating with customers.
* Handle claims, incidents and customer queries, ensuring proper resolution.
* Ensure compliance with internal processes, customer requirements and agreed service levels.
* Maintain updated and accurate information in internal systems.
* Support continuous improvement initiatives within the Customer Service function. WHAT DO YOU BRING?
* Previous experience in Customer Service, Order Management or a similar role.
* Customer-oriented mindset with strong communication skills.
* Good organisational skills and attention to detail.
* Ability to work collaboratively in a team environment.
* Comfortable working with ERP systems and MS Office tools.
* Proactive attitude and problem solving skills.
* Good level of English and French (required). WHAT DO

WE OFFER
?
* Salary according to the applicable Collective Agreement.
* A structured onboarding and continuous support from the team.
* Rotating shifts: 09:00 – 17:30 and 10:30 – 19:00.
* Public holidays worked are compensated in accordance with the Collective Agreement, granting 1.5 days of leave for each public holiday worked.
* Opportunity to gain experience in a regional role within the Iberia organisation.
* A collaborative work environment focused on continuous improvement and customer satisfaction. #J-18808-Ljbffr

Customer Service

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