English Customer Service Team Leader
Hace 5 días
Comunidad de Madrid, España
DHL Express
Jornada completa
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DHL Express in Madrid seeks an accomplished senior leader to head Customer Service, ensuring exceptional customer experiences and operational excellence. The role requires strategic oversight, cross-functional collaboration, and a strong focus on transformation through AI, automation and new service models. Ideal candidates will have a university degree or equivalent experience, proven leadership in customer-facing operations, and fluency in Spanish and English, with a track record of delivering