English Customer Service Team Leader

Hace 5 días

Comunidad de Madrid, España DHL Express Jornada completa
DHL Express in Madrid seeks an accomplished senior leader to head Customer Service, ensuring exceptional customer experiences and operational excellence. The role requires strategic oversight, cross-functional collaboration, and a strong focus on transformation through AI, automation and new service models. Ideal candidates will have a university degree or equivalent experience, proven leadership in customer-facing operations, and fluency in Spanish and English, with a track record of delivering