Global CX Director, AI-Driven Service

Wallapop is seeking a Head of Customer Service to lead and evolve our CS strategy in Barcelona. You will partner with Engineering, Product, Operations, and Marketing to bring our cross-functional CS team to the next level in a fast-paced digital marketplace. You will lead internal CS and CX teams for C2C and Pro, manage external BPOs, and design scalable...

Locations: Madrid | ParisWho We AreBoston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to...

Ingram Micro is seeking a Director of Business Systems – Service Platforms & AI Enablement to steer the strategy, delivery, and modernization of critical platforms including Zendesk, Gainsight, and custom AI-enabled solutions. The role partners with Support, Sales, and Operations to translate strategic goals into measurable improvements in user and...

Ingram Micro European Services in Barcelona is seeking a Director of Business Systems to own the platform lifecycle for Zendesk, Gainsight, Formscape, and AI automation. This leader will shape the strategy, partner with Support, Sales and Operations, and drive measurable improvements in KPIs while modernizing legacy systems. You will lead a multidisciplinary...

Dandelion Payments seeks a Manager of CX Training & QAi to own the development and delivery of CX, services and product training across Xe, Ria Money

A leading customer experience technology firm in Spain is seeking a Solutions Engineer to conduct research, carry out customer conversations, and design impactful presentations. The ideal candidate will possess over 5 years of experience in software or telecommunications and be bilingual in French. This role emphasizes problem-solving and technical...

McKinsey & Company seeks candidates for the two-year Operations Excellence Program (OEP) in Europe. You will work on client engagements, solve problems with structured analyses, and develop capabilities through coaching and a formal curriculum. You will gain expertise in operations, manufacturing, and service operations while collaborating with colleagues...

Applus+ seeks a Service & AI Process Designer to design, map and improve complex services across the organization, delivering value to employees, teams and customers. You will blend service design, process improvement and artificial intelligence to shape how people, technology and data work together end-to-end. The role combines UX/UI principles with...

T-Systems Iberia sucht einen erfahrenen Cloud Platform Engineer, der OpenStack-Architekturen versteht und KI-gestützte Entwicklungstools sinnvoll einsetzt. Sie unterstützen die Analyse von Services, erstellen strukturierte Übergabedokumente und arbeiten eng mit DevOps-, Testing-, Security- und Architektur-Experten zusammen. Neben starken Kenntnissen in...