Account Manager

Job Title
Account Manager - (German speaking) - Hybrid - HR03
Description
The Advisor II, B2B Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling products and services. This position is responsible for processing customer orders and sales; providing/receiving information; selling client products/service as well as providing basic customer service support.
Experience the power of a game-changing career. Want to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
As an Account Manager on site in Valencia you will be part of our team of game-changers who are powering the brands of the future.
Career growth and personal development; This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.
What you will do in this role
Achieving specific sales targets and maximizing sale opportunities on each and every call
Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
Maintain broad knowledge of products, pricing, promotions, and procedures
Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators ('KPIs')
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
Prepare complete and accurate work including appropriately notating accounts as required
Participate in activities designed to improve customer satisfaction and sales performance
Answer billing questions by talking through components of customer accounts
Your qualifications
High school diploma with six months of sales experience preferred
Ability to effectively communicate, both written and verbally
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
Basic computer navigation skills and PC Knowledge
Ability to work as a team member, as well as independently
Able to rotate shifts, as needed
Based on location and/or program, additional experience/skills may be required
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Concentrix is a great match if you
Have a proficient or bilingual level of German
Have a solid Sales Background (outbound environment)
Are achievement and goal oriented and motivated and self-starter
Have strong communication and good computer skills
Have pipeline management and forecasting experience
It would be a plus if you have Previous experience working with channel
What's in it for you
Full time 39 hours/week permanent contract: Monday to Friday from 09:*:00
Salary ** euros gross/year + up to * euros gross/year in bonus + *** euros food card, private medical insurance
Great office location in Valencia hybrid
Full paid training about the company and the project you will be working on
Career development program and specialized courses
Equal Opportunity Employer
We are an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Location and Time Type
R Location: ESP Valencia - Av. d'Aragó, 30 Language Requirements: English, German (Required) Time Type: Full time
Mission
Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-pow