Sales Supervisor

Fintech moves fast. Things change all the time. We grow, we develop, and we never settle for less. We are looking for a driven, commercially minded Sales Supervisor for our Spanish team who knows how to turn ambition into measurable growth, and how to take a team with them. You will shape and run our sales activity in Spain: growing the customer portfolio, improving conversion and retention, and making sure every customer has a great experience from the very first contact. You will work closely with the local management team and our Riga headquarters. One last thing, the cherry on top of the cake: you feel you can do more. Build, sell, grow, and work with a great team. If that sounds like you, what are you waiting for? Apply How You'll Make an Impact Team Leadership
• Report to the COO and lead, coach and motivate the sales team to reach and beat its targets
• Set clear goals, KPIs and incentives, and run regular 1:1s and team meetings
• Oversee hiring, onboarding, training and team scheduling, including peak times and campaigns Sales Growth & Customer Experience
• Build and carry out sales plans that drive revenue, profitability and portfolio growth
• Turn market insights, customer behaviour and competitor activity into concrete commercial actions
• Develop segmentation, retention, cross-sell, upsell and reactivation initiatives
• Act as the escalation point for complex or high-impact customer cases Operations & Performance
• Own day-to-day sales operations and make sure SLAs, KPIs and quality standards are met
• Track conversion, approval-to-disbursement, repeat customer rate, sales volume, productivity and customer satisfaction
• Fix bottlenecks with better tools, processes and automation, in full compliance with Spanish regulation and internal policies Reporting & Collaboration
• Prepare forecasts, budgets and performance reports for local management and the Riga HQ
• Represent Sales in leadership meetings and cross-department projects (Risk, Marketing, Customer Service, DC) What You Bring to the Table
• Full proficiency in Spanish and English, written and spoken
• Proven experience in sales, customer acquisition or commercial management, ideally in fintech, banking, insurance or telecoms
• Experience leading teams and driving performance through clear goals and KPIs
• An analytical, commercial mindset, and confidence with CRM and data tools
• Excellent communication, negotiation and stakeholder management skills
• A degree in Business Administration, Economics, Finance, Marketing or a related field
• Call center or telesales experience is an advantage What's in It for You
• Full-time position, 38.5 hours per week, 100% on-site with the possibility of remote work
• Monday to Friday, 9:00 a.m. to 5:00 p.m.
• Salary between €36,500 and €45,000 gross per year, permanent contract
• Performance bonus based on sales targets
• 26 days of vacation
• Birthday bonus
• Life insurance
• Collective Bargaining Agreement for Financial and Credit Institutions
• An international environment, working closely with colleagues at the Riga HQ and across our group markets
• Coffee, drinks and fruit provided by the company If you are proactive, dynamic and results-driven, and you want to grow with a fast-expanding company, apply now and send us your CV