Sales Supervisor
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Fintech moves fast. Things change all the time. We grow, we develop, and we never settle for less. We are looking for a driven, commercially minded Sales Supervisor for our Spanish team who knows how to turn ambition into measurable growth, and how to take a team with them.
You will shape and run our sales activity in Spain: growing the customer portfolio, improving conversion and retention, and making sure every customer has a great experience from the very first contact. You will work closely with the local management team and our Riga headquarters.
How You'll Make an Impact
- Report to the COO and lead, coach and motivate the sales team to reach and beat its targets
- Set clear goals, KPIs and incentives, and run regular 1:1s and team meetings
- Oversee hiring, onboarding, training and team scheduling, including peak times and campaigns
- Build and carry out sales plans that drive revenue, profitability and portfolio growth
- Turn market insights, customer behaviour and competitor activity into concrete commercial actions
- Develop segmentation, retention, cross-sell, upsell and reactivation initiatives
- Act as the escalation point for complex or high-impact customer cases
Operations & Performance
- Own day-to-day sales operations and make sure SLAs, KPIs and quality standards are met
- Track conversion, approval-to-disbursement, repeat customer rate, sales volume, productivity and customer satisfaction
- Fix bottlenecks with better tools, processes and automation, in full compliance with Spanish regulation and internal policies
- Prepare forecasts, budgets and performance reports for local management and the Riga HQ
- Represent Sales in leadership meetings and cross-department projects (Risk, Marketing, Customer Service, DC)
What You Bring to the Table
- Full proficiency in Spanish and English, written and spoken
- Proven experience in sales, customer acquisition or commercial management, ideally in fintech, banking, insurance or telecoms
- Experience leading teams and driving performance through clear goals and KPIs
- An analytical, commercial mindset, and confidence with CRM and data tools
- Excellent communication, negotiation and stakeholder management skills
- A degree in Business Administration, Economics, Finance, Marketing or a related field
- Call center or telesales experience is an advantage
What's in It for You
- Full-time position, 38.5 hours per week, 100% on-site with the possibility of remote work
- Monday to Friday, 9:00 a.m. to 5:00 p.m.
- Salary between €36,500 and €45,000 gross per year, permanent contract
- Performance bonus based on sales targets
- 26 days of vacation
- Birthday bonus
- Life insurance
- Collective Bargaining Agreement for Financial and Credit Institutions
- An international environment, working closely with colleagues at the Riga HQ and across our group markets
- Coffee, drinks and fruit provided by the company
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