Technical Support Specialist

Hace 4 semanas

Madrid, Madrid, España Manning Global Jornada completa

Gratis con email o Google

Guarda esta oferta y sigue tu búsqueda

Crea una cuenta gratis para guardar empleos, crear alertas y volver a esta oferta desde tu panel.

Gratis con email o Google

Our client, a leading automobile manufacturer, is recruiting for a Technical Support Specialist (Automotive) to join their business in Spain.

Position Title:	Technical Support Specialist (Automotive)
Position Type:	Permanent
Start Date:	ASAP
Location:	Madrid, Spain
Contact:	Bianca \| +49 (0) 89 23 88 98 673

Job Description:

The Technical Support Specialist supports the Spanish dealer network by providing day to day technical assistance, ensuring accurate diagnosis, timely issue resolution, and correct application of technical standards.
Reporting to the Technical & Quality Manager, the role plays a key part in maintaining service quality, supporting warranty accuracy, and feeding field information back to HQ.

Responsibilities:

Dealer Technical Support

Provide first and second level technical support to dealers via hotline and case management systems. Onsite technical support
Support diagnosis and repair of complex vehicle issues across ICE, EV, ADAS, and connected systems. Company PC Scanner, EPCTIS Platform
Ensure accurate, timely technical guidance in line with approved repair procedures.
Vehicle return, vehicle replacement, vehicle buyback

Technical Case Management & Escalation

Manage dealer technical cases from initial submission through resolution.
Collect and validate technical data (diagnostic logs, photos, reports) prior to escalation.
Escalate unresolved or complex issues to the Technical & Quality Manager and HQ following defined processes, critical customer complaints and market public sentiment, Initial quality problems of new models at the early launch stage

Technical Documentation & Feedback

Support the creation, localisation, and distribution of Technical Service
Bulletins (TSBs). Service / Technical / Recall Campaign Notification
Ensure dealers are informed and aligned with the latest technical updates and repair instructions.
Provide structured feedback from the field to support quality improvement and root cause analysis.

Warranty & Quality Support

Support warranty claim accuracy by reviewing technical justification and repair documentation when required. Labor hours evaluation and correction
Identify recurring issues or incorrect repair practices and highlight risks to management.
Contribute to quality investigations and dealer corrective actions.

Recalls, Campaigns & Training Support

Provide technical support to dealers during recalls and service campaigns.
Assist with technical aspects of training activities, including workshop support and launch readiness.
Actively maintain technical knowledge aligned with new model introductions and technology updates.

Qualifications:

7 plus years experience in automotive technical support, diagnostics, or workshop operations
Strong technical understanding of modern vehicle systems (EV, ADAS, electronics)
Structured problem solving and clear technical communication skills
Dealerfacing mindset with strong customer focus
Comfortable working with case management and diagnostic systems
Fluent Spanish; working English required