Operations Manager, Customer Support
Guarda esta oferta y sigue tu búsqueda
Crea una cuenta gratis para guardar empleos, crear alertas y volver a esta oferta desde tu panel.
Overview
In this role you will lead day-to-day payroll operations and drive efficiency across global workflows. You will partner with cross‐functional teams to streamline tools, ensure compliance, and strengthen risk controls as we scale. You'll focus on automation, process improvements, and delivering a high‐quality, customer‐centric operating model. This is a chance to shape how Deel supports millions of workers worldwide and accelerate your leadership career in a fast‐growing SaaS company.
Compensaciones / Beneficios Stock grant opportunities
remote work flexibility
WeWork access (where applicable)
inclusion and diversity commitments
Responsabilidades
Manage day-to-day operational workflows and identify efficiency improvements
Support automation initiatives to reduce manual processes and improve accuracy and speed
Partner with cross-functional teams to streamline tools and processes for internal teams and customers
Ensure adherence to operational controls, compliance requirements, and risk management practices
Contribute to fraud prevention and regulatory alignment efforts by maintaining strong operational standards
Monitor operational performance metrics and escalate risks or gaps to leadership
Drive customer-focused process improvements to enhance turnaround times and escalation handling
Expand and improve self-service options to reduce dependency on manual support
Implement regular feedback loops to capture insights and inform continuous improvement
Coordinate operational readiness for new product or market launches with stakeholders
Assist with go-to-market initiatives by removing bottlenecks and ensuring smooth adoption
Track and report operational outcomes, providing insights and recommendations to leadership
Execute operational projects and strategic initiatives with senior leaders
Requisitos principales 5+ years of experience in operations, preferably in Tech/FinTech start-ups
Demonstrated ability to manage and mentor small to mid-sized teams
Strong problem-solving, detail orientation, and a solutions-oriented mindset
KPI-driven with experience tracking and improving performance metrics
Exposure to process automation and operational tooling
Background in FinTech, consulting, banking, or fast-paced start-ups preferred
Strong analytical skills with ability to turn data into actionable insights; SQL familiarity a plus
Collaborative team player with high energy and a bias for action
problem-solving
collaboration
bias for action
process automation
operational tooling
SQL familiarity
-
Customer Operations Manager II | EMEA
Hace 19 horas
Granada, Andalusia, España Deel Jornada completaOverviewAs the face and voice of Deel to clients, you cultivate durable relationships and translate them into long-term revenue growth. You will act as a trusted advisor on operational and product matters, while advocating for clients internally to expand their use of Deel. The role blends relationship management with data-driven problem solving in a...
-
Customer Operations Manager, Enterprise | EMEA
Hace 2 días
Granada, Andalusia, España Deel Jornada completaOverviewIn this role you drive operational excellence across a diverse client portfolio and protect revenue by optimizing processes at scale. You will mentor junior team members and partner with product and sales to translate customer insights into roadmap decisions. You'll surface trends from data, mitigate churn, and implement improvements that boost...
-
Customer Operations Manager I | EMEA
Hace 2 días
Granada, Andalusia, España Deel Jornada completaOverviewYou will be the face and voice of Deel for clients, building durable relationships and converting them into long-term revenue opportunities. You will serve as a trusted advisor on operational and product issues, while advocating for customers internally to drive expansion. The role involves handling a high volume of small spend accounts, identifying...
-
Brand Operations Manager
Hace 5 horas
Granada, Andalusia, España SD Worx Jornada completaSD Worx is a leading European provider of Payroll & HR services with global reach. We have offices across Europe and in Mauritius. Our purpose is to bring people solutions to life, enabling organisations of all sizes to turn Human Resources into a source of value for both the business and its people.Our people solutions cover the entire employee journey –...
-
Operations Manager | Payroll Solutions
Hace 19 horas
Granada, Andalusia, España Deel Jornada completaOverviewAs Operations Manager, you will own automation and AI-driven improvements across Deel's global payroll processes. You'll build, test, and iterate AI-powered workflows (Akai) while leading end-to-end projects across multiple workstreams. You'll partner with engineering, product, and ops teams to fix gaps, surface leadership-ready insights, and drive...
-
Operations Manager | Payroll Migrations
Hace 19 horas
Granada, Andalusia, España Deel Jornada completaOverviewIn this role you will lead Deel Local Payroll (DLP) migration efforts and drive cross-functional collaboration to keep complex migrations on track. You will work with product, engineering, compliance, and operations to resolve issues and improve processes. A portion of your time is devoted to AI-enabled automation and process improvements that scale...
-
SAP Payroll
Hace 5 horas
Granada, Andalusia, España SD Worx Jornada completaSD Worx is a leading European provider of Payroll & HR services with global reach. We have offices across Europe and in Mauritius. Our purpose is to bring people solutions to life, enabling organisations of all sizes to turn Human Resources into a source of value for both the business and its people.As we grow our SAP MPS (Managed Payroll Services) and BPO...
-
Payroll Operations Manager/Chapter Lead France
Hace 20 horas
Granada, Andalusia, España SD Worx Jornada completaJoin Our Team: Shape the Future with SAP MPS and BPO at SD Worx!We’re excited to kick off a new chapter at SD Worx! As we grow our SAP MPS (Managed Payroll Services) and BPO capabilities, we’re building a brand-new team and seeking talented individuals at all levels. If you're passionate about Payroll and HR outsourcing and want to be part of an...
-
Data Operations and Business Intelligence Manager
Hace 19 horas
Granada, Andalusia, España Stanley Black & Decker Jornada completaOverviewAs Data Operations and Business Intelligence Manager, you will lead a cross-functional data and BI function to enable sales, marketing, and management decisions. You will oversee data platforms and governance across commercial systems, ensuring high data quality and usable insights. You will translate business needs into practical data and reporting...
-
Payroll Operations Manager
Hace 5 días
Granada, Andalusia, España Strada Inc. Jornada completa 50.000 € - 65.000 € Por obra## Payroll Operations Manager (nordic payroll)Applylocations: ES-Granada-CArabial19time type: Full timeposted on: Posted Todayjob requisition id: R-5223**Join us on a journey of endless possibilities**At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague,...
