Front Desk Receptionist

Main Job Authority

Reception & Visitor Experience

• Serve as the first point of contact for visitors, clients, and external partners.
• Welcome and assist visitors in a professional, friendly, and courteous manner.
• Notify employees of visitor arrivals and support a positive visitor experience.
• Maintain a professional and welcoming reception area.
• Offer refreshments and ensure guests feel comfortable and well attended during their visit.

Access Control & Security

• Manage visitor access and ensure compliance with security procedures.
• Issue, track, and collect visitor badges.
• Support access card administration and maintain visitor records.
• Monitor reception and common areas to ensure a secure environment.

Mail & Package Management

• Receive and distribute incoming mail, parcels, and courier deliveries.
• Record deliveries and notify recipients promptly.
• Coordinate with courier service providers when required.

Meeting Room & Office Support

• Ensure meeting rooms are organized, equipped, and ready for use.
• Support meeting setup, hospitality arrangements, and office events.
• Assist with general office operations and administrative coordination as needed.

Workplace safety

• Maintain a safe and secure working environment for employees, visitors, and contractors.
• Support workplace health and safety procedures and ensure compliance with office policies.
• Monitor office facilities and report any health, safety, or maintenance issues promptly.
• Contribute to a safe, organized, and welcoming workplace environment.

Vehicle test Safety Management

• Coordinate test vehicle parking and charging arrangements in the underground garage.
• Support related safety management and ensure compliance with company procedures.

Assist in reporting and escalating any issues requiring attention.

Minimum Qualifications

• Previous experience as a Receptionist, Front Desk Officer or similar customer-facing position.
• Strong customer service orientation and hospitality mindset.
• Excellent communication and interpersonal skills.
• Professional appearance and polished presentation.
• Ability to remain calm, courteous, and efficient in a fast-paced environment.
• Strong organizational and multitasking skills.
• Good working knowledge of Microsoft Office applications.
• Experience using visitor management systems and access control systems is an advantage.
• Fluency in English and Spanish is required; Chinese or additional languages are a plus.
• High level of discretion, reliability, and attention to detail.