People Business Partner

Unstoppable starts with people. The future of payments is being built today, and at Paymentology, we are looking for people who want to help shape it. We power card issuing for leading banks, fintechs and digital brands across the globe, and as we continue to grow, we are looking for curious, ambitious people who thrive on solving complex challenges, embrace innovation and want to make a tangible impact at global scale.

People Business Partner Job Description

Location: Global / Hybrid / Remote

Reporting to: People Business Partner - Lead

About Paymentology: Paymentology is the world's first truly global issuer-processor, enabling banks, neobanks, fintechs, and telcos to issue and process card products at scale across 60+ countries. Following significant global growth, we are entering the next phase of maturity for our People function, with a focus on stronger people partnership, leadership capability, scalable practices, and commercially aligned decision-making across a distributed organisation.

This is a genuine build moment: you will help shape the operating model, standards, and impact of people partnering as the business scales.

Why This Role Exists

Paymentology is building a dedicated People Business Partnering team to support global client groups with commercially grounded, high-trust partnership that strengthens leadership decisions, team effectiveness, and organisational performance. As one of the first hires into this team, you will have meaningful influence over how people partnering is defined, embedded, and measured at Paymentology.

The Role

As a People Business Partner, you will partner with leaders across assigned business functions to improve leadership effectiveness, organisational performance, and the quality of people decisions. This is a true business partnering role, balancing strategic influence with practical execution in a fast-moving, global environment. You will work closely with managers, leaders, and the wider People team to support:

• Strategic partnerships and business alignment
• Organisational Design and Effectiveness
• Leadership Coaching and Manager Capability
• Talent & Performance Management
• Employee Relations & Risk Management
• Change Management
• Culture & Engagement
• Data Driven People Insights

What You Will Do Leadership & Manager Capability

• Partner closely with managers and leaders to strengthen leadership capability, decision-making, accountability, and people management effectiveness.
• Coach managers to handle people matters with greater confidence, consistency, and commercial awareness while increasing self-sufficiency over time.
• Support leaders through complex people challenges including team effectiveness, performance concerns, organisational change, and stakeholder management.
• Design and facilitate practical manager enablement initiatives that improve leadership capability across your client groups.
• Support the onboarding and assimilation of new leaders into the organisation and their teams.

Performance, Talent & Growth

• Partner with managers to strengthen performance management practices across the employee lifecycle, including expectation setting, feedback, development planning, and management of underperformance.
• Support calibration and talent discussions to improve consistency, accountability, and differentiation across teams.
• Identify talent risks, succession gaps, and high-potential individuals and work proactively with leaders to strengthen capability pipelines.
• Contribute to building scalable performance and talent practices that support a high-performing culture.

Organisational Effectiveness & Change

• Partner with leaders on organisational design, team structures, spans and layers, role clarity, and workforce effectiveness as the business scales.
• Diagnose organisational friction points impacting performance, collaboration, or accountability and provide practical, scalable recommendations.
• Support business units through organisational change, restructures, and evolving operating models with a strong focus on communication, engagement, and team stability.
• Lead or contribute to people-related workstreams within transformation and change initiatives.

Employee Relations & Risk Manageme