Senior Implementation Consultant
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Overview
As a Senior Implementation Consultant, you design and deliver scalable technical solutions during late-stage sales and onboarding. You act as a trusted technical advisor, guiding high-impact projects and mentoring teammates to boost client success. You bridge discovery and delivery to ensure lasting value for strategic accounts. You'll leverage AI to streamline repetitive work, accelerate decisions, and improve outcomes across teams. This role places you at the core of cross-functional collaboration to shape adoption, scale impact, and drive client satisfaction.
Compensaciones / Beneficios Remote-first working
Competitive compensation and total rewards
Medical, Dental and Psychology benefits
25 Days PTO, 8 Holidays, 5 floating holidays
2 Wellness days + 1 Paid Volunteer Day
Voucher program for Transportation, Meals & Childcare
Responsabilidades
Lead technical discovery and design during late-stage sales for strategic clients
Create complex implementation plans and coordinate handoffs to delivery and support
Own technical implementation and optimization for high-impact projects
Serve as primary technical contact for software, data feeds, API integrations, and FTP
Provide expert platform training and consultation to stakeholders
Collaborate with Sales, Product, Engineering, and Client Success to meet client needs
Mentor junior client success engineers and foster knowledge sharing
Improve internal processes, workflows, and client engagement practices
Develop scalable technical enablement content (webinars, docs, videos)
Use AI to automate recurring deliverables and share effective prompts/workflows
Communicate complex technical concepts to diverse audiences
Represent client voice in product feedback and feature evolution
Proactively manage high-risk client situations and drive resolution
Requisitos principales 3+ years in a client-facing technical role in SaaS, focused on enterprise onboarding/solution engineering
Fluent in written and spoken English
Deep experience with product data feeds formats (XML, TXT, CSV, JSON) and FTP
Advanced REST and SOAP API integration and troubleshooting
Strong Excel and HTML knowledge
Proven ability to manage multiple complex client projects
Excellent problem-solving, time management, and prioritization
Effective communication and presentation for technical and non-technical audiences
Proven ability to document processes and create technical enablement content
Ability to thrive in a fast-paced, evolving environment
Experience using AI tools (e.g., ChatGPT, Copilot, Claude) to boost productivity
strong communication
problem-solving
time management
API integrations (REST, SOAP)
XML, TXT, CSV, JSON data feeds
FTP protocols
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