Key Account Manager Oncologia

Key Account Manager Oncology Role Purpose

The Key Account Manager Oncology is responsible for driving sustainable growth by orchestrating value-based engagement across the oncology ecosystem. The role evolves from a traditional sales focus to a strategic account & ecosystem leadership role, combining scientific expertise, digital dexterity, data-driven decision making and cross-functional collaboration to maximize patient impact and business performance within full compliance.

Key Accountabilities

• Strategic Account & Ecosystem Management
• Lead integrated account strategies across hospitals, pharmacies, regional decision-makers, scientific societies and digital opinion leaders.
• Develop and execute advanced Key Account Plans leveraging real-world data, omnichannel insights and ecosystem mapping.
• Partner closely with FLM, IFMA, Medical, Marketing and Market Access to ensure aligned and differentiated value delivery.
• Anticipate changes in the oncology environment (access dynamics, regional influence, patient pathways) and adapt strategies accordingly.

Scientific & Value-Based Engagement

• Act as a trusted scientific partner for HCPs within the approved indication, delivering high-quality, value-based conversations.
• Co-create meaningful scientific interactions in close alignment with Medical and MSL teams, ensuring message consistency and compliance.
• Translate complex oncology data into clear, impactful scientific storytelling tailored to different stakeholders.

Digital, Data & AI-Enabled Performance

• Leverage CRM, AI-powered analytics, dashboards and predictive tools to optimize targeting, engagement frequency and account prioritization.
• Use data and insights to identify opportunities, risks and growth levers within the territory.
• Transform insights into actionable recommendations aligned with Oncology strategy and cross-functional priorities.
• Actively contribute to the adoption of AI and digital solutions that improve productivity, decision quality and customer experience.

Innovation & Omnichannel Activation

• Design and execute hybrid and digital TOMEs, involving multiple stakeholders along the patient journey.
• Collaborate with DD&T and Marketing to develop omnichannel campaigns and innovative engagement models.
• Identify, scale and share successful pilots and best practices across the OBU, accelerating overall digital maturity.

One Takeda & Cross-Functional Leadership

• Act as a digital and innovation ambassador within the KAM community.
• Contribute to AI / Digital working groups, sharing insights and solutions that can be replicated across the organization.
• Influence without authority, fostering a strong One Takeda mindset across functions and roles.

Success Capabilities

• Strategic Thinking & Business Acumen: - Ability to connect ecosystem insights with business priorities.
• Scientific Excellence in Oncology: - Strong understanding of oncology disease areas and patient pathways.
• Digital Dexterity & AI Fluency: - Confident use of digital platforms, CRM and AI-enabled tools.
• Data-Driven Decision Making: - Turning data into insight and insight into impact.
• Stakeholder Engagement: - Building trustful, value-based relationships across complex environments.
• Agility & Adaptability: - Thriving in fast-changing, ambiguous oncology contexts.
• Cross-Functional Collaboration: - Leading through influence in a matrix organization.
• Customer & Patient Centricity: - Always prioritizing patient benefit and ethical conduct.

Education & Experience

• Bachelor's degree or equivalent.
• Proven experience in hospital / specialty care, preferably Oncology or related complex therapeutic areas.
• Experience working with multidisciplinary stakeholders (HCPs, Pharmacy, Market Access, Medical).
• Demonstrated exposure to digital, omnichannel or data-driven engagement models.

Digital & Data Capabilities (Mandatory)

• Advanced use of CRM systems and digital engagement platforms.
• Ability to work with AI-enabled dashboards, analytics and insight tools.
• Strong understanding of data sources, interpretation and application in account strategy.

KPIs & Measures of Success

• Quality and impact of account plans and ecosystem engagement.
• Adoption and effective use of digital and AI tools.
• Customer engagement quality and satisfaction metrics.
• Data-driven insights translated into business impact.
• Contribution to cross-functional initiatives and One Takeda knowledge sharing.

Compliance & Takeda Values

• Acts in full compliance with legal, ethical and company standards.
• Demonstrates Takeda Leadership Behaviors Thin